Customer Service

1 month ago


Bradford, Canada GreenLeaf Pest Control Full time

The Customer Service & Dispatch Manager is responsible for managing a team of technicians and office staff to ensure they are providing professional and friendly service to clients while working to build strong relationships and solve problems.

**CORE RESPONSIBILITIES**:

- Answering phones, while giving exceptional customer service to aid in retention and acquisition of new clients
- Evaluating, scheduling and pricing jobs
- Organizing routes and Technician schedules for optimum service and time efficiency
- Overseeing all activities to ensuring company is adhering to industry best practices and company policy
- Additional responsibilities may include monitoring accounts receivable, coordinating payroll information and progress reporting for commercial accounts

**COMPETENCIES**:

- Geographical understanding the GTA and surrounding areas in order to schedule appointments efficiently
- Previous experience in a phone-based customer service role with a strong sales skill and the ability to overcome objections
- Good administrative and technical skills with the ability to type quickly and accurately while on phone to document and schedule calls
- Proven organizational skills and a demonstrated ability to balance several tasks with ease while focusing on quality
- Understanding of scheduling, dispatching and routing to meet customer needs and company efficiencies

**SALARY**:
Starting Wage of $45-$60K/year based on experience.

Raises based on efficiency and performance.

This is an in-person role (not virtual or remote) the office is located in Bradford Ontario.

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

**Salary**: $45,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- dispatching: 1 year (preferred)

Ability to Commute:

- Bradford, ON L3Z 1M1 (required)

Work Location: In person



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