Customer Service
3 weeks ago
The Customer Service & Dispatcher is responsible for managing a team of technicians and office staff to ensure they are providing professional and friendly service to clients while working to build strong relationships and solve problems.
**CORE RESPONSIBILITIES**:
- Answering phones, while giving exceptional customer service to aid in retention and acquisition of new clients
- Evaluating, scheduling and pricing jobs
- Organizing routes and Technician schedules for optimum service and time efficiency
- Overseeing all activities to ensuring company is adhering to industry best practices and company policy
- Additional responsibilities may include monitoring accounts receivable, coordinating payroll information and progress reporting for commercial accounts
**COMPETENCIES**:
- Geographical understanding the GTA and surrounding areas in order to schedule appointments efficiently
- Previous experience in a phone-based customer service role with a strong sales skill and the ability to overcome objections
- Good administrative and technical skills with the ability to type quickly and accurately while on phone to document and schedule calls
- Proven organizational skills and a demonstrated ability to balance several tasks with ease while focusing on quality
- Understanding of scheduling, dispatching and routing to meet customer needs and company efficiencies
**SALARY**:
Starting Wage of $50-$60K/year based on experience.
Raises based on efficiency and performance.
This is an in-person role (not virtual or remote) the office is located in Bradford Ontario.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
**Salary**: $50,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
**Experience**:
- dispatching: 1 year (preferred)
Ability to Commute:
- Bradford, ON L3Z 1M1 (required)
Work Location: In person
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