Customer Service
2 weeks ago
We are hiring a dynamic Customer Service & Marketing Coordinator specializing for our client’s manufacturing company. You'll lead our online presence, engage audiences, and support the customer service department.
**Responsibilities**:
- Develop & implement a cohesive social media strategy.
- Manage content across platforms and monitor trends.
- Craft compelling content including visuals and copy.
- Collaborate with design for impactful assets.
- Assist in planning & executing campaigns and promotions.
- Ensure seamless cross-team coordination.
- Foster online communities, engage with followers.
- Manage reviews for positive brand reputation.
- Track KPIs, provide reports, and propose improvements.
- Use data to refine strategies.
- Collaborate with customer service for issue resolution.
- Support customer service department adhoc when needed
- Leverage social media to address customer inquiries.
- Additional duties as required from time-to-time
**Qualifications**:
- Bachelor's degree in Marketing or related field.
- 2+ years of social media & digital marketing experience.
- 2+ years of customer service experience preferably in a manufacturing setting
- Proficiency in social media management tools.
- Strong communication & organizational skills.
- Creativity & adaptability in a fast-paced environment.
**Salary**: $50,000.00-$55,000.00 per year
**Benefits**:
- Extended health care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bradford, ON L3Z 0Z9: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Marketing/Social Media: 2 years (preferred)
- Customer Service: 2 years (preferred)
Work Location: In person
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