IT Support Specialist

6 months ago

Richmond, Canada OmniSolu Technology Inc. Full time

maintain our websites, provide robust IT support, manage systems integration, and conduct. These Airswift virtual payment solutions will power tomorrow’s prosperous digital worldAirswift was built around a single objective: creating a payment infrastructure native to Web3.0, that empowers businesses to expand their digital currency acceptance, and that lets digital asset holders make frictionless purchases. Tomorrow’s prosperous digital world will be powered by these Airswift virtual payment solutions.

Find out more at _**airswift.io**_

**Where You'll Be and What We Offer**
- Working with a fast growing and world leading Web3 and DeFi team to bring world changing products to live
- A competitive base salary and bonus package
- A lot opportunities to get crypto tokens where the value can increase 100x in short period of time
- We believe in working hard, and resting hard. We offer
- Comprehensive health coverage
- Company-wide wellness days off scheduled throughout the year
- Employee stock option program for all full time employees
- Flexible work hours

**What You’ll Do**
- **IT Support**:_
- Provide comprehensive IT support to internal teams, ensuring smooth day-to-day operations.
- Collaborate with external vendors and service providers to address IT-related issues and optimize systems.
- Assist in the integration of new systems and technologies to improve overall efficiency.
- **Communication**:_
- Facilitate communication between internal departments and external parties to ensure effective information flow
- Collaborate with cross-functional teams to gather requirements and implement communication solutions that enhance productivity.
- Manage and maintain communication tools and documents.
- **Product and Service Demonstrations**:_
- Conduct product and service demonstrations for clients, showcasing the features and benefits of our offerings.
- Provide training sessions to internal teams on new products, services, and software tools.
- Act as a technical liaison between the development team and end-users, ensuring a clear understanding of product functionalities.
- **IT Maintenance**:_
- Regularly update and maintain the company's software/platform to ensure a seamless and user-friendly experience.
- Collaborate with the marketing team to implement website content updates, including product/service information and announcements.
- Monitor platform performance, troubleshoot issues, and implement necessary fixes.

**Who You Are**:

- Bachelor’s degree or equivalent in Information Technology, Computer Science, or related field.
- Proven experience in website maintenance, IT support, and systems integration.
- Mandarin speaking and understanding will be an asset.
- Familiar with cloud service platform like AWS, Azure.
- Familiar with DevOps operations tools such as configuration management Tools, CI/CD tools and monitoring and logging tools
- Familiar with Javascript, markdowns and IT documentation tools
- Familiar with software technical writing is an asset.
- Excellent troubleshooting and problem-solving skills.
- Effective communication skills with the ability to convey technical concepts to non-technical stakeholders.
- Experience in conducting product and service demonstrations.
- Familiarity with the latest trends and advancements in IT.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Overtime

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer support: 1 year (required)
- IT support: 1 year (required)

Ability to Relocate:

- Richmond, BC V7A 3W5: Relocate before starting work (required)

Work Location: In person

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