Centre Manager

2 months ago

Oakville, Canada Atwell Centre Full time

Atwell Centre, Pregnancy Options Support (Atwell) is a pregnancy care centre with two locations. Our Corporate office is located in downtown Hamilton and our satellite in downtown Oakville. We provide education and caring support and give practical assistance to women and their partners as they face important decisions about their unplanned pregnancies and sexual integrity.

Our medical clinic offers pregnancy assessment through Point of Care Ultrasounds (P.O.CU.S.) pregnancy options counselling, and STI testing and treatment. Atwell also offers post-abortion support and stabilization counselling. We are committed to excellent patient care delivered by regulated and licensed professionals in a safe and supported environment. Additionally, Atwell’s S.H.A.R.E. Program develops critical thinking skills in our youth, parents and community around healthy relationships and sexuality.

**Position Overview**

Reporting to the Executive Director, the Centre Manager will maintain day-to-day centre operations and handle organizational and administrative support tasks. This may include but not be limited to managing the front desk, organizing files, scheduling appointments, data entry, proofreading, receiving clients and other duties, depending on the needs of Atwell at the time.

We are looking for a sincere, caring, friendly and hardworking individual to join our amazing team. This position is ideally suited for someone with strong administrative and customer service experience. If you are self-motivated and energetic, we want to hear from you

**Reporting structure**

Reports to: Executive Director

**Other Details**

Part-time: 24 hours a week, Tuesday - Thursday

Start Date: May 14, 2024

**Salary**: $21/hr

**QUALIFICATIONS**
- Expresses full agreement with the centre’s Purpose, Mission and Vision Statements, the Sanctity of Human Life Statement, the Statement of Faith and Core Values.
- Expresses full agreement with the Clinic’s _Code of Ethics and Professional Conduct_ and _Lifestyle Standards _Policy.
- Minimum 3-year diploma, with a focus in humanities and/or business administration. A 2-Year medical administration diploma is preferred.
- 3 - 5 years’ experience as an office assistant/supervisor/manager or in a related field.
- Customer service orientation.
- Strong communication and organizational skills.
- Ability to work independently and as part of a team.
- Ability to organize and prioritize work and set deadlines.
- Show initiative in identifying and addressing needs in the centre.
- Experience in the use of fundraising software, or CRM software, is preferred.
- A valid driver's license.

**RESPONSIBILITIES**
- Perform general centre reception duties and errands.
- Organize and maintain office common areas.
- Administer client exit surveys - Google survey
- Monitor and respond to any incoming centre communications.
- Handle all incoming and outgoing mail.
- Provide backup (when necessary) to front-line service staff working with clients.
- Provide client services support as needed.
- Coordinate engagement and activities of volunteers and students, including but not limited to the Baby Boutique.
- Assist with special projects and events.
- Coordinate the resolution of IT issues with the external IT partner.
- Prepare, update, and maintain centre documentation. Document and update operational policies and procedures.
- Procure and maintain any centre/office/event supplies or equipment.
- Coordinate facilities administration and maintenance.
- Administer employee onboarding activities.
- Assist HR in handling any personnel files/payroll.
- Compile and record centre purchases, all Visa card holders.
- Compile and record incoming vendor invoices and bills.

Note: This job description is intended to convey information essential to understanding the scope of the position. It should not be interpreted as an exhaustive list of responsibilities, qualifications, or requirements. The organization reserves the right to modify or revise the job description as needed.

**Job Type**: Part-time

**Salary**: $21.00 per hour

Expected hours: 24 per week

Work Location: In person

Expected start date: 2024-05-14

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