Order Management Representative
3 weeks ago
**Order Management Representative - In office position**
CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Order Management Representative to join the team on a full-time permanent basis for the Delta location. Reporting to the Customer Service Team Lead, the Order Management Representative provides exceptional customer experience to our internal and external customers. Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.
Our commitment to our employees is reflected in our progressive culture, flexible work schedules and attitudes, leading-edge and highly accessible professional development programs, and more.
**Benefits**:
- Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
- Performance, Education & Referral Programs
- Additional statutory Holidays: Easter Monday and Remembrance Day
- Quarterly pizza lunch, Summer BBQ’s
- Quarterly town halls, Winter Holiday Party
- And much more
**Responsibilities**:
- Manage customer EDI portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily
- Review, analyze and reconcile customer accounts ensuring open, late and backorders are dealt with in a timely manner
- Contribute to the development of team process improvements
- Prepare Credit Authorizations and Return Goods Authorizations (RGA) on a timely basis
- Troubleshoot and investigate customer complaints, and provide timely resolution to the customer
- Thorough knowledge of CMP products to provide stock availability by location
- Review prepayment orders to ensure orders are paid promptly prior to release
- Work with the production teams to ensure backorders are communicated to the customer
- Act as a backup for processing IBT consignment orders as required
- Assist Account Receivables with short payments on customer orders by providing order back up, proof of deliveries, order acknowledgements with pricing, pricing files, promotional discounts, etc.
- Build sustainable relationships of trust through open and interactive communication with internal customers
- Provide USMCA (US/Mexico/Canada Agreement) Certificates, Certificate of Insurance and Certificates of Origin as requested
- Provide backup to the Address Validation process
- Provide coverage for the department during periods of absence
- Promote safe work practices as outlined in the Worksafe B.C. regulations.
- Follow company and departmental policy and procedures.
- Prepare personal annual goals and objectives and participate in job-related continuing education courses
- Participate in meetings as required or requested
- Filing and other duties assigned as required
**Requirements**:
- Minimum 5 years of Customer Service experience
- Minimum of 1 year experience in a manufacturing/production or similar industry (Asset)
- Minimum of 3 year experience in Customer Order Management
- Minimum of 3 year experience in EDI portal and with giant/big box retail outlets like Walmart, Amazon, etc.
- Experience preparing Credit Authorizations and Return Goods Authorizations (RGA)
- Familiar with (US/Mexico/Canada Agreement) Certificates, Certificate of Insurance and Certificates of Origin
- Post-secondary completed degree or higher is preferred
- Proficient at Microsoft Office/Software
- Knowledge of CRM systems, in particular Zoho Desk
- Experience with ERP system, particularly Infor Visual is an asset
- Strong problem solving skills, excellent verbal, written, interpersonal skills and phone etiquette
Hours
- 8:00 m - 4:30 pm, Monday to Friday
**Benefits**:
- Extended health care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- How many years of customer service experience do you have ?
- How many years of order management experience do you have?
- How many years of experience do you have in EDI portal and with giant/big box retail outlets like Walmart, Amazon?
- How many years of experience do you have using a CRM Software
- This is an in office position. Are you comfortable with this and able to commute to this location for work?
- What is your pay expectation ?
Work Location: One location
-
Rental Sales Representative
20 hours ago
Delta, Canada Ryder System Full timeYou are the driving force behind our company. Start your career with Ryder today! **Summary** The Rental Sales Representative is responsible for acting as the front line sales agent for the rental of vehicles to the Company's current lease and commercial rental accounts, as well as potential commercial rental customers and consumer household needs. This...
-
Homeowner Care Representative
4 days ago
Delta, Canada Century Group Full timeA 2023 BC Top 100 Employer, Century Group is a family-owned, real estate development and property management company with a mission to curate places people love. Century Group's people are committed to building sustainable, thriving communities with diverse neighbourhoods. For 65 years, Century Group has built a portfolio of operating real estate assets and...
-
Property Manager
Found in: Talent CA C2 - 2 weeks ago
Delta, Canada Tribe Management Full timeWho we are Tribe Management is part of the Tribe Property Technologies family. Together we are the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary, and Cambridge. Our Tribe Management division specializes in strata and rental management services. We are...
-
Order Fulfilment Coordinator
2 days ago
Delta, Canada Village Farms International Full timeDriven by a love of plants, Pure Sunfarms is one of Canada’s largest, single-site, licensed producers of high-quality, greenhouse-grown cannabis based in BC’s Fraser Valley (Delta). We are proud to bring together individuals from a wide breadth of industries, backgrounds, and experiences, and promote a culture of belonging where everyone can truly be...
-
Order Fulfilment Coordinator
2 days ago
Delta, Canada Pure Sunfarms Corporation Full timeDriven by a love of plants, Pure Sunfarms is one of Canada’s largest, single-site, licensed producers of high-quality, greenhouse-grown cannabis based in BC’s Fraser Valley (Delta). We are proud to bring together individuals from a wide breadth of industries, backgrounds, and experiences, and promote a culture of belonging where everyone can truly be...
-
Property Manager
Found in: beBee jobs CA - 2 weeks ago
Delta, British Columbia, Canada Tribe Management inc Full timeWho we areTribe Management is part of the Tribe Property Technologies family. Together we are the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary, and Cambridge.Our Tribe Management division specializes in strata and rental management services. We are...
-
Inside Sales Representative
4 days ago
Delta, Canada Talent Search PRO Full time**Essential Responsibilities**: Assist outside sales representatives and distributors on opportunity identification, quotation, order entry, production tracking and shipping. Build relationships with customers, distributors and internal personnel to enhance long term business growth. Prepare sales proposals based on customer requirements while meeting...
-
Property Manager
3 weeks ago
Delta, Canada Tribe Management inc Full timeTribe Management is part of the Tribe Property Technologies family.Together we are the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary, and Cambridge.Our Tribe Management division specializes in strata and rental management services. We are responsible for the...
-
Property Manager
2 weeks ago
Delta, Canada Tribe Management inc Full timeTribe Management is part of the Tribe Property Technologies family.Together we are the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary, and Cambridge.Our Tribe Management division specializes in strata and rental management services. We are responsible for the...
-
Property Manager
2 weeks ago
Delta, Canada Tribe Management inc Full timeTribe Management is part of the Tribe Property Technologies family.Together we are the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary, and Cambridge.Our Tribe Management division specializes in strata and rental management services. We are responsible for the...
-
Property Manager
Found in: beBee S CA - 3 weeks ago
Delta, Canada Tribe Management inc Full timeWho we areTribe Management is part of the Tribe Property Technologies family. Together we are the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary, and Cambridge.Our Tribe Management division specializes in strata and rental management services. We are...
-
Property/community Manager
2 days ago
Delta, Canada Tribe Management inc Full time**Who we are** Tribe Management is part of the Tribe Property Technologies family. Together we are the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary, and Cambridge. Our Tribe Management division specializes in strata and rental management services. We are...
-
Order Picker/forklift Operator
4 days ago
Delta, Canada Steeler Inc Full timeAs a Order Picker/Forklift Driver for Steeler, Inc. you will be working with branch staff members and delivery teams pulling orders and loading trucks, as well as organizing and keeping the yard and warehouse clean. Job Qualifications: Focused work ethic 1-2 years customer service Time management Ability to work as part of a team Proficient in the safe...
-
Regional Sales Representative Vi
2 days ago
Delta, Canada Portofino Bakery Full time**Who We Are**: We believe people should never settle for boring baked goods, ever. We are Portofino Bakery, one of British Columbia’s fastest-growing bakeries, serving an increasing network of local grocery and food service customers across Western Canada. Portofino Bakery was founded over 15 years ago in Victoria, BC, with the mission to provide better...
-
Sales and Account Manager
2 weeks ago
Delta, Canada Civic Green Enterprises Full time**Responsibilities**: - Represent their companies at meetings or conferences. - Meet with their clients, or customers, to ensure a positive business relationship. - Research and understand market trends and find the best solution for the client. - Meet and exceed marketing goals, quotas, and expectations of their employers. - Follow up with old accounts...
-
Service Sales Representative
5 days ago
Delta, Canada Creative Door Services Full timeCreative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...
-
Property Manager
Found in: Jooble CA O C2 - 2 weeks ago
Delta, BC, Canada Tribe Management inc Full timeTribe Management is part of the Tribe Property Technologies family.Together we are the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary, and Cambridge. Our Tribe Management division specializes in strata and rental management services. We are responsible for...
-
Field Sales Representative
2 days ago
Delta, Canada Clean Harbors Full timeSafety-Kleen in **our Delta, BC location** is looking for a **Sales Representative** to join our team concerned about safety and the environment. You will be responsible for regular account and business development on the West Side of BC. Your work will alternate on the road and at home in collaboration with the Delta branch team. Why work at...
-
Inside Sales Representative
2 weeks ago
Delta, Canada Fountain Tire Full timeOverview: - Fountain Tire (Delta, Commercial) is searching for a friendly and dedicated individual to perform **Insides Sales and Service Writing** duties. As part of the front-line staff, the Inside Sales Representative is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required...
-
Spare Parts Sales Representative
22 hours ago
Delta, Canada Raute Canada Ltd Full timeRaute Canada Ltd. is a global leader in the supply of processing equipment, technology and services to manufacturers in the engineered wood industry. Core business segments include plywood, LVL, and engineered wood solutions. Raute Canada Ltd. is the North American head office of Raute Corporation, based in Finland. We are committed to our employees and...