Bilingual Intake Case Manager

3 months ago

Quebec City, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Remote

**Responsibilities**
- Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
- Assessing claims based on contractual, medical, and vocational barriers.
- Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.
- Writing letters to communicate pertinent benefit related information based on analytical reasoning.
- Demonstrating resiliency, empathy and compassion when listening and communicating with plan members that may involve delivering difficult claims related decisions.

**How will you create impact?**

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

To set you up for success, you will participate virtually in our extensive paid training program, which will provide you with the necessary education, tools and resources required to perform the Case Manager role. While in training, you will be surrounded with colleagues who have your best interest at heart and will continue to support you as you gain your autonomy.

**What motivates you?**

We’re looking for ambitious people who share our values and want to make every day better for plan members across Canada. If the following Manulife values speak to you, we’d love to hear from you
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience.
- The ability to make difficult decisions within tight time constraints.
- Disability management and/or Group Benefit knowledge, an asset.
- Background in a health-related field will be an asset.
- At ease with both incoming and outgoing calls.
- Strong organization and prioritization skills are required to manage different type of tasks.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture -We lead with our Values every day and bring them to life together.
- Boundless opportunity -We create opportunities to learn and grow at every stage of your career.
- Continuous innovation -We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion -We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship -We build a business that benefits all stakeholders and has a positive social and environmental impact.

LI-REMOTE

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manu

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