Bilingual Intake Case Manager

5 months ago

Quebec City, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Remote

**Responsibilities**
- Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
- Assessing claims based on contractual, medical, and vocational barriers.
- Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.
- Writing letters to communicate pertinent benefit related information based on analytical reasoning.
- Demonstrating resiliency, empathy and compassion when listening and communicating with plan members that may involve delivering difficult claims related decisions.

**How will you create impact?**

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

To set you up for success, you will participate virtually in our extensive paid training program, which will provide you with the necessary education, tools and resources required to perform the Case Manager role. While in training, you will be surrounded with colleagues who have your best interest at heart and will continue to support you as you gain your autonomy.

**What motivates you?**

We’re looking for ambitious people who share our values and want to make every day better for plan members across Canada. If the following Manulife values speak to you, we’d love to hear from you
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- A bachelor’s degree in a healthcare program or equivalent
- The ability to make difficult decisions within tight time constraints
- Disability management and/or Group Benefit knowledge, an asset
- Background in a health-related field, would be an asset
- At ease with both incoming and outgoing calls
- Strong organization and prioritization skills required to manage different type of tasks

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**Do you want to be a part of this team? Hear what some of our team members have to say**

"We really put employees first and care about our well-being." Oliver

“Manulife's structure, career growth, and continued mentorship have modified and directed my life path and turned my job into a career.” - Melissa

“We work hard but the work is rewarding, and the people are fantastic.” - Natasha

“The job is never boring. You are always learning.” - Susan

“ work from home and the ability to have work life balance ” - Vincent

“One of the most helpful and encouraging place I've worked. Everybody is invested in bettering the team and offering assistance whenever possible in a truly caring manner, especially to the new members of the team.” - Erica

**#LI-REMOTE**

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Eu

  • Bilingual Intake Case Manager

    3 months ago

    Quebec City, Canada Manulife Full time

    **Responsibilities** - Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. - Assessing claims based on contractual, medical, and vocational barriers. - Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal...

  • Bilingual Intake Case Manager

    5 months ago

    Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Bilingual Disability Case Manager

    2 months ago

    Quebec City, Canada Manulife Full time

    Manulife’s Canadian Disability and Group Life team is looking for bilingual Disability Case Managers. This opportunity is 100% remote. **Responsibilities**: - Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. - Assessing claims based on contractual, medical, and vocational...

  • Bilingual Disability Case Manager

    5 months ago

    Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Bilingual Disability Case Manager

    5 months ago

    Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Case Manager

    5 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Founded in , Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Cabinet comptable de taille moyenneHello, I'm Marine,...

  • Bilingual Mental Health Specialist

    5 months ago

    Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Field Case Manager

    5 months ago

    Quebec City, Canada Cencora Full time

    - What you will be doing PRIMARY DUTIES AND _RESPONSIBILITIES:_ - Practice Management- Customizes program elements to meet the needs of assigned prescribing physicians; - Adherence to College of Nurses standards of nursing practices; - Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization...

  • Bilingual Digital Desk Specialist

    6 months ago

    Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Nurse Case Manager

    3 weeks ago

    Quebec City, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career at BayshoreBayshore is looking for caring and capable Registered Nurses to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across Canada....

  • Nurse Case Manager

    6 months ago

    Québec City, Canada CB Canada Full time

    Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today! What you will be doing PRIMARY DUTIES AND...

  • Field Nurse Case Manager

    1 week ago

    Quebec City, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career at BayshoreBayshore is looking for caring and capable Field Nurse Case Managers to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across...

  • Field Nurse Case Manager

    3 weeks ago

    Quebec City, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career at BayshoreBayshore is looking for caring and capable Field Nurse Case Managers to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across...

  • Field Nurse Case Manager

    3 weeks ago

    Quebec City, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career at BayshoreBayshore is looking for caring and capable Field Nurse Case Managers to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across...

  • Account Manager

    5 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Our client, in the Healthcare industry, is looking for a Bilingual Account Manager (Surgical) to join their team in Quebec City. Your role as an Account Manager is to ensure customer satisfaction in your assigned territory, while achieving all financial performance goals. Responsibilities: Manage existing accounts (hospitals and...

  • Gestionnaire de Cas, Bilingue

    2 months ago

    Quebec City, Canada Cencora Full time

    **What you will be doing**: **_ PRINCIPALES FONCTIONS ET RESPONSABILITÉS_**_:_** - La gestion des projets et/ou des cas assignés. - L'adhésion aux processus généraux de l'entreprise. - L'assistance téléphonique La mise en œuvre de programmes de centres d'appels, y compris de fourninr aux patients, aux organismes professionnels et de financement de la...

  • Gestionnaire de Cas, Bilingue

    4 weeks ago

    Quebec City, Canada Cencora Full time

    **Job Details**: **PRINCIPALES FONCTIONS ET RESPONSABILITÉS**: - La gestion des projets et/ou des cas assignés. - L'adhésion aux processus généraux de l'entreprise. - L'assistance téléphonique La mise en œuvre de programmes de centres d'appels, y compris de fourninr aux patients, aux organismes professionnels et de financement de la santé un...

  • Bilingual Legal Administrative Assistant

    2 months ago

    Quebec City, Canada McCarthy Tétrault LLP Full time

    **Job Description**: At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of _Canada’s Top 100 Employers_ and one of _Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought...

  • Gestionnaire de Cas, Bilingue

    5 months ago

    Quebec City, Canada Cencora Full time

    - What you will be doing PRINCIPALES FONCTIONS ET RESPONSABILITÉS_:_- La gestion des projets et/ou des cas assignés. - L'adhésion aux processus généraux de l'entreprise. - L'assistance téléphonique La mise en œuvre de programmes de centres d'appels, y compris de fourninr aux patients, aux organismes professionnels et de financement de la santé un...

  • Gestionnaire de Cas, Bilingue

    3 months ago

    Quebec City, Canada Cencora Full time

    - What you will be doing PRINCIPALES FONCTIONS ET RESPONSABILITÉS_:_- La gestion des projets et/ou des cas assignés. - L'adhésion aux processus généraux de l'entreprise. - L'assistance téléphonique La mise en œuvre de programmes de centres d'appels, y compris de fourninr aux patients, aux organismes professionnels et de financement de la santé un...