Chatime Team Leader Elgin Mills

7 months ago

Richmond Hill, Canada Chatime Full time

Chatime is recognized as one of the finest tea cafes in the city with over 1000 retail outlets in Taiwan, Canada, USA and 13 other countries. Our motto is "Good Tea, Good Time".

Good tea refers to our high standards of brewing tea, preparing toppings, and maintaining a high attention to detail with all other ingredients that go into shaking up a good cup of tea. We have over 35 locations in Ontario and are proud to claim that customers can visit any of those stores and receive the exact same drink.

Good time describes how we want to create a space where customers can be comfortable both physically and mentally. We focus on both providing excellent customer service and a clean environment to relax, study or meet up with friends. By striving to maintain our status as the industry leader and we always want to be the first choice in our tea drinking customers' minds.

We are currently hiring an Assistant Store Manager at our exciting new location in Scarborough. We are looking for enthusiastic, motivated & passionate people to join our team We strive to attract employees who have an enthusiasm and passion for enthusiastic customer service and great drinks

Having experience working with customer service, fast-paced environment, food and beverage experience is an asset but not a requirement. Functions of this job entail cash handling at the POS, customer service, sales & daily routine cleanliness & maintenance, tea and drink preparation, and various other duties required in a cafe.

Store Location:

- 1500 Elgin Mills Road East, unit 106, Richmond Hill, L4S 0B2

Key Qualifications:

- 1 year of Food & Beverage experience considered an asset
- Strong customer service skills
- Enjoys working independently and in a team setting
- Excellent communication and interpersonal skills
- Self-motivated, organized, and excels under pressure in a fast-paced environment
- Must be able to work flexible hours including morning, late nights, weekends, and holidays
- Must be available to work weekends and weekday morning shifts

Job Duties include:

- Assist management in scheduling
- Provide feedback on staff performances every 3 months
- Assist inventory management including but not limited to ordering inventory as required;
- Assist in performing monthly inventory counts including weekly inventory receiving;
- Ensure that the store and all staff are compliant with Chatime’s current policies, procedures, promotions, campaigns, training content, etc.
- Enforce daily, weekly, and monthly cleaning schedules of all spaces and equipment as per Chatime’s Quality, Service, and Cleanliness Standard;
- Travel to the bank to get coins and small bills for the cash register;
- Buy local ingredients, supplies, etc., for the store as required;
- Solve complex customer service issues;
- Provide staff evaluation and recommendation for promotion readiness;
- Ensure end of day reports and duties are performed correctly and funds are balanced daily;
- Report all conflicts and any situations to management that may require disciplinary action.

Required education:

- High school graduate or equivalent
- Food handler and First Aid certification considered an asset but not required

Operating Hours & Availability:

- Opening shifts can be starting as early as 9:15am. Closing shifts can end as late as 11:30pm.

**If you are interested in joining our Chatime Elgin Mills family, please send us your resume along with your availability.

**Job Types**: Full-time,Part-time Permanent

**Salary**: $16.00-$17per hour

Additional pay:

- Tips

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- Management: 1+ year (preferred)
- Must have reference contact

**Job Types**: Full-time, Part-time, Permanent, Casual

**Salary**: $16.00-$17.00 per hour

**Benefits**:

- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Tips

Work Location: In person

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