Transportation & Fulfillment Manager

1 month ago

Markham, Canada Bumble Bee Foods, LLC Full time

**LOCATION**:
Markham, Ontario

**DEPARTMENT**:
Supply Chain

Clover Leaf Seafoods

**Who We Are**

For over 100 years, Clover Leaf and Brunswick have delivered delicious, healthy and affordable canned seafood to consumers. Today, as the leading branded marketer of canned seafood in Canada, we’re expanding our business, and there’s never been a better time to join our team and grow along with us.

When you join Clover Leaf Seafoods Corp., you become part of a company that, together with our parent company, Bumble Bee Seafoods, is working hard to find new ways to protect the ocean and those that rely on it. From fishers to our employees, to customers, consumers, and to the communities we serve, we base our actions on shared, transparent values that hold us accountable to each other and the world.

When you join Clover Leaf Seafoods in Blacks Harbour, you become an integral part of a tight-knit team in a quaint coastal community. You’ll be encouraged, empowered and challenged to be your best self through ongoing professional development in an inclusive environment.

**About the Role**

In this role, you will join a team of employees focused on Fulfillment and Logistics solutions for Domestic and International Operations. As the Transportation and Fulfillment Manager, you will contribute to the company’s continued growth by:
Supporting supply chain and logistics activities associated with the Clover Leaf domestic business and when necessary, assisting other members of the team with tasks in their business units.

This role interacts with internal and external contacts including sales, procurement, demand planning, production, customs brokers, QA, freight forwarders, 3PL’s and government agencies (CFIA/CBSA) ensuring a seamless and timely receipt and shipping of inventory.

**Specific Responsibilities include**:

- Manage the Outbound Customer Order Process (OTC-Order to Cash):

- Supervise the Customer Service team (Customer Fulfillment Representatives)
- Complete month end reporting and month end closing activities on a timely basis
- Liaise with Sales to address and resolve order blocks and customer service issues at large
- Ensure orders are processed to company standards ensuring customer Requested Delivery Dates (RDD) are attained
- Administer and participate in all claims and Customer deduction investigations (OSD-over, short and damages)
- Oversee transportation budgets and expenses, including negotiating contracts with carriers and vendors to secure competitive rates.
- Monitor and evaluate transportation performance metrics, including on-time delivery, transportation costs, and carrier performance, to identify areas for improvement and implement corrective actions.
- Manage Carrier relations and onboarding process for Clover Leaf Domestic
- Inbound (Ocean Freight, Intermodal, Road)
- Outbound
- Customer Pick up Programs
- Manage the third-party payment process for Freight invoices
- Oversee the monthly accrual process for all freight activities
- Liaise with Logistics Coordinators to Mitigate Demurrage and other Accessorial charges on inbound shipments.
- Liaise with all relevant stakeholders as appropriate (Sales, Marketing, Technical Services, Finance, Logistics, Freight Forwarders, 3 PL’s)
- Support and provide backup to other members of the Logistics/Supply Chain team.
- Other duties as assigned by Management.

What You Need to Succeed
- 5+ years of experience in Supply Chain, Order to Cash value optimization Food and/or related CPG industries.
- Detailed understanding of Transportation activities, with some experience in inventory, supply planning and order to cash
- Experienced with multiple transportation modes (Ocean, Road, Intermodal)
- Understanding of Customs, Brokerage, and International Trade
- Effective problem solver, able to determine root-cause of issues.
- Post-Secondary Education in a Supply Chain discipline
- Solid understanding of SAP- PTP/OTC/APO/SNP portion or other ERP systems
- Excellent communication and interpersonal skills to collaborate with internal and external stakeholders.
- Strong problem-solving and analytical skills to identify and address transportation challenges.
- Strong organizational abilities
- Ability to set priorities and reprioritize in a fluid environment
- Demonstrated ability to perform in a team environment
- Canadian Roots. Passionate about Seafood. Clover Leaf Seafoods Corp first captured the flavour of the sea way back in 1871 when we founded the first cannery on the Fraser River in British Columbia. Since then, we’ve expanded operations nationwide so we can provide delicious, nutritious seafood for all Canadians. When you join Clover Leaf Seafoods, Bumble Bee Seafoods International or Connors Bros., you become part of a company that, together with our parent company, Bumble Bee Seafoods, is working hard to find new ways to protect the ocean and those that rely on it. From fishers to our employees, to customers, consumers, and to the c

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