Team Lead, Application Support

4 months ago

Greater Toronto Area, Canada KUBRA Full time

KUBRA is seeking a talented **Team Lead, Application Support** to join our Enterprise ITSM team
- This is a hybrid position based out of our office in Mississauga_

**What you get to do everyday**:

- Participate in hiring and resource planning of the team.
- Define guidelines for training, coaching, mentoring, and career development discussions with the team.
- Conduct performance reviews in coordination with Manager and providing constructive feedback in through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources when necessary.
- Monitor daily tasks of the Application Support team and work to improve the quality and efficiency of Application Support services.
- Manage and support the team members by providing guidelines and assist in prioritization around tasks related to daily operations, projects, and initiatives to ensure value driven results that benefits the organization.
- Create and maintain a workplace culture that is consistent with the overall organization's and that emphasizes KUBRA’s mission, vision, guiding principles, and values.
- Appropriately communicate organization information through department meetings, one-on-one meetings, and other appropriate communication channels.
- Maintains and enforces quality and service standards; analyzing and resolving issues; identifying trends; recommending improvements.
- Monitor daily tasks of the Application Support team and improve on an existing 24×7 support model.

**What kind of person should you be**:

- Demonstrable customer management / service skills
- Leadership and people management - ability to attract, retain, motivate, coach and develop team members for high performance
- Excellent written and verbal communication skills
- Ability to influence, build relationships, manage conflicts, negotiate
- Business management - understand strategy, business functions, metrics, decision-making and workflow
- Demonstrate understanding of the KUBRA business model.
- Demonstrated knowledge of IT infrastructure
- Demonstrated knowledge of relational database technology
- Ability to generate reports
- Extensive knowledge of Internet technologies
- Excellent organization, time management and problem-solving skills
- Results driven
- Ability to handle pressure

**What skills do you need?**:

- Master’s Degree in Computer Science or a related field
- Other Education/Certification/Training preferred: MCAD Certification,.Net Certification
- Job-Related Experience Required: 1-2 of years of work with relational databases, and / or web services

**What you can expect from us**:

- Award-winning culture that fosters growth, diversity and inclusion for all
- An accomplished TA team that values teamwork, innovative ideas and out-of-the-box thinking
- Paid day off for your birthday
- Access to LinkedIn learning courses
- Bi-annual performance-based bonus + recruitment bonus
- Generous benefit coverage with low premiums (+ a Health Care Spending Account)
- RRSP Matching
- Continued education with our education reimbursement program
- Two paid days for volunteer opportunities
- A free premium membership for ‘Headspace’; an app geared towards mental health and wellbeing

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.

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