Service Dispatcher- Mechanical or Security Solutions

3 weeks ago

Calgary, Canada Convergint Technologies Ltd Full time

Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Calgary, AB. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides co-ordination of service with technicians, sub-contractors and customers applicable to a designated CTC location as well as work order invoicing.

**Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Training and Your Experience”**
- Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
- Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
- Attends weekly planning sessions and works closely with service supervisors on workflow with dedicated service teams.
- Weekly review, reconciliation, and approval of all technician timesheets. Includes support and training with technicians and supervisors on accurate entries into DataBasics.
- Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
- Accurately and promptly complete purchase requisition forms and forward to purchasing for processing. Collaborating with purchasing and warehouse teams to ensure accuracy and deliverable requirements met.
- Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
- Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
- Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
- Schedules and follows up on all monthly maintenance customer accounts. This includes ensuring timely communication with contract customers, key customers, and subcontractors. Ensuring management of activity until completion.
- Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
- Weekly review of customer work orders and cost allocations to ensure accuracy prior to invoicing.
- Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
- Collaborate with other teams to ensure manpower utilized and is scheduled without conflicts for shared resources between projects and service.
- Ability to communicate and/or escalate challenges professionally and effectively to supervisors or management as required.
- Provides administrative overflow support as and where required.
- Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
- Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
- Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
- Keeps up to date and informed on all company policies.
- Presents a professional image of Convergint at all times in appearance and behaviour.
- Performs other duties and responsibilities as requested or required.

**What You’ll Need**
- Solid telephone and personal customer service skills and ability to work under pressure
- Solid proficiency in Microsoft Outlook, Excel, and Word skills
- Good financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
- Solid organizational skills and the

  • Service Dispatcher- Mechanical Solutions

    3 weeks ago

    Calgary, Alberta, Canada Convergint Technologies Ltd Full time

    Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Calgary, AB. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the...

  • Service Dispatcher- Mechanical Solutions

    4 weeks ago

    Calgary, Alberta, Canada Convergint Technologies Ltd Full time

    Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Calgary, AB. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the...

  • Service Dispatcher- Mechanical or Security Solutions

    5 days ago

    Calgary, Alberta, Canada Convergint Technologies Ltd Full time

    Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Calgary, AB. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the...

  • Healthcare Operations Dispatch

    2 weeks ago

    Calgary, Canada Paladin Security Full time

    Healthcare Operations Dispatch We are currently recruiting **full-time, part-time, and casual **Healthcare Operations Dispatchers. **Responsibilities will include**: - Create, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract. - Maintain scheduling software (winTEAM) and coordinate any entry completed...

  • Dispatcher Security Operations

    5 days ago

    Calgary, Alberta, Canada Calgary Stampede Full time

    About the Calgary StampedeThe Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We're Greatest Together, the Stampede is one of the most respected volunteer-based...

  • Service Dispatcher

    5 days ago

    Calgary, Canada Trotter & Morton Group of Companies Full time

    **_Division: Facility Services_** Part of the Trotter & Morton Group of Companies, Trotter & Morton Facility Services provides 24/7 preventive and predictive mechanical system maintenance and repair to condominiums, commercial, and institutional buildings. We are currently recruiting a full-time **Service Dispatcher** who has excellent communication...

  • Dispatcher/receptionist

    2 months ago

    Calgary, Canada Environmental 360 Solutions Full time

    **Company Overview** Founded in 2018, Environmental 360 Solutions (E360S) is dedicated to becoming North America's leading and most trusted environmental management company. Growing through acquisition and organic growth, E360S provides environmental and waste management solutions to municipalities and commercial customers. **Position Description** We...

  • Dispatcher Security Operations

    3 weeks ago

    Calgary, Canada Calgary Stampede Full time

    **About the Calgary Stampede** The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We’re Greatest Together, the Stampede is one of the most respected...

  • Dispatcher

    2 months ago

    Calgary, Canada Stock Transportation Full time

    **Dispatcher** **Responsibilities**: - Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work. - Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time. - Communicates all relevant details of driving...

  • Security Dispatch II

    5 days ago

    Calgary, Alberta, Canada Cadillac Fairview Full time

    Role Impact: To provide dispatch communication to Security Guards regarding incidents, requests for assistance, emergencies, etc., and log details of radio transmission, telephone calls and verbal instructions, and to direct back-up support as necessary and to provide indirect supervision of security guards. This role is shifts with a week rotation of...

  • Security Solutions Sales Representative

    2 weeks ago

    Calgary, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...

  • Security Solutions Sales Representative

    5 days ago

    Calgary, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...

  • Security Solutions Sale Representative

    5 days ago

    Calgary, Alberta, Canada Chubb Fire & Security Canada Corporation Full time

    _The Chubb Fire & Security Difference..._ Service Excellence_ Technology leadership_ Focus on Quality_ National Coverage_ Single Point of Contact_ A Name You Can Trust_Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the...

  • Dispatcher/customer Service

    1 week ago

    Calgary, Canada G&B Fuels Group Of Companies Full time

    **Company description** G&B Fuels Group of Companies is a fuel distribution/transportation company. What does that exactly mean you might ask? Let me tell you we provide an essential service to parts of Western Canada by working closely with Service stations, transportation/construction companies, farmers etc. By us working together with Service stations...

  • Healthcare Security Guard

    2 weeks ago

    Calgary, Canada Paladin Security Full time

    Healthcare Security Guard We are looking for friendly and confident Security Professionals to work at a variety of healthcare facilities in Calgary and surrounding areas. This includes hospitals, private clinics, long-term care facilities, and more. Our Healthcare managers work with our employees to find a position and worksite that works well for their...

  • Dispatcher/customer Service

    3 weeks ago

    Calgary, Canada G&B Fuels Group of Companies Full time

    G&B Fuels Group of Companies is a fuel distribution/transportation company. What does that exactly mean you might ask? Let me tell you we provide an essential service to parts of Western Canada by working closely with Service stations, transportation/construction companies, farmers etc. By us working together with Service stations we help them ensure they...

  • Healthcare Security Guard.

    4 weeks ago

    Calgary, Canada Paladin Security Full time

    Overview A day in the life of a Healthcare Security Guard:   While your general duties will vary based on your worksite, you can expect to perform the following tasks in this role:  Provide access control in/out of the facility, as well as within restricted areas of the facility. Monitor and respond to incidents identified around property,...

  • Healthcare Security Guard.

    3 weeks ago

    Calgary, Canada Paladin Security Full time

    Overview A day in the life of a Healthcare Security Guard:   While your general duties will vary based on your worksite, you can expect to perform the following tasks in this role:  Provide access control in/out of the facility, as well as within restricted areas of the facility. Monitor and respond to incidents identified around property,...

  • Healthcare Security Guard

    4 weeks ago

    Calgary, Canada Paladin Security Full time

    Healthcare Security GuardAre you looking for a rewarding career in the security industry, where you can apply your amazing communication and de-escalation skills to help others? If so, Paladin Security’s Healthcare Division may be the right fit for you! We are looking for friendly and confident Security Professionals to work at a variety of healthcare...

  • Healthcare Security Guard

    3 weeks ago

    Calgary, Canada Paladin Security Full time

    Healthcare Security GuardAre you looking for a rewarding career in the security industry, where you can apply your amazing communication and de-escalation skills to help others? If so, Paladin Security’s Healthcare Division may be the right fit for you! We are looking for friendly and confident Security Professionals to work at a variety of healthcare...