Service Dispatcher- Mechanical Solutions

4 weeks ago

Calgary, Alberta, Canada Convergint Technologies Ltd Full time
Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Calgary, AB.

The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers' first choice for service.

This role provides co-ordination of service with technicians, sub-contractors and customers applicable to a designated CTC location as well as work order invoicing.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"


Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.

Handles high volume of email communications with internal and external customers accurately and efficiently within required guidelines and expectations.
Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
Attends weekly planning sessions and works closely with service supervisors on workflow with dedicated service teams.
Weekly review, reconciliation, and approval of all technician timesheets. Includes support and training with technicians and supervisors on accurate entries into DataBasics.
Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
Accurately and promptly complete purchase requisition forms and forward to purchasing for processing. Collaborating with purchasing and warehouse teams to ensure accuracy and deliverable requirements met.
Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
Schedules and follows up on all monthly maintenance customer accounts. This includes ensuring timely communication with contract customers, key customers, and subcontractors. Ensuring management of activity until completion.
Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
Weekly review of customer work orders and cost allocations to ensure accuracy prior to invoicing.
Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.

Collaborate with other teams to ensure manpower utilized and is scheduled without conflicts for shared resources between projects and service.

Ability to communicate and/or escalate challenges professionally and effectively to supervisors or management as required.
Provides administrative overflow support as and where required.

Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.

Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.

Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service.

Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.

Keeps up to date and informed on all company policies.
Presents a professional image of Convergint at all times in appearance and behaviour.
Performs other duties and responsibilities as requested or required.

What You'll Need

Solid telephone and personal customer service skills and ability to work under pressure
Solid proficiency in Microsoft Outlook, Excel, and Word skills
Good financial knowledge and skills-ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously
Excellent attention to detail
Strong verbal, written and interpersonal communication skills
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
Shows initiative - regularly engages in proactive behavior and looks for opportunities
Strong ability to facilitate a collaborative working environment for customers and team members

Requirements:
Minimum one year previous call centre, dispatch, customer service required.
Experience in mechanical solutions required.
Experience in industry preferred.
Dispatch and customer service training preferred

Company Benefits and Perks


Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.

We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Competitive salary and compensation plan
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Corporate Social Responsibility Day
And much more

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

  • Service Dispatcher- Mechanical or Security Solutions

    5 days ago

    Calgary, Alberta, Canada Convergint Technologies Ltd Full time

    Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Calgary, AB. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the...

  • Mechanical Engineer

    5 days ago

    Calgary, Alberta, Canada Johnson Service Group Full time

    Mechanical Engineer (Pump Stations) - ContractRole Overview:JSG is currently seeking a seasoned Mechanical Engineer with approximately 10 years of experience in pump station engineering/design related to oil pipelines. This contract role is focused on the engineering and design of pump and measurement equipment, including a 150,000-barrel storage tank at the...

  • Mechanical Engineer

    3 weeks ago

    Calgary, Alberta, Canada Johnson Service Group Full time

    Mechanical Engineer (Pump Stations) - ContractRole Overview:JSG is currently seeking a seasoned Mechanical Engineer with approximately 10 years of experience in pump station engineering/design related to oil pipelines. This contract role is focused on the engineering and design of pump and measurement equipment, including a 150,000-barrel storage tank at the...

  • Mechanical Engineer

    2 months ago

    Calgary, Alberta, Canada Johnson Service Group Full time

    Mechanical Engineer (Pump Stations) - ContractRole Overview:JSG is currently seeking a seasoned Mechanical Engineer with approximately 10 years of experience in pump station engineering/design related to oil pipelines. This contract role is focused on the engineering and design of pump and measurement equipment, including a 150,000-barrel storage tank at the...

  • Dispatcher

    4 days ago

    Calgary, Alberta, Canada Caneda Transport Full time

    Division: Caneda TransportPosition: DispatcherLocation: Calgary, ABCaneda Transport is seeking a Dispatcher to join our team in Calgary, ABWho We AreCaneda Transport is an International Transportation, Cross Docking, 3PL and Logistics Supply Chain Provider. We have a diverse fleet consisting of company trucks, owner-operators, and a network of partner...

  • Service Dispatcher

    5 days ago

    Calgary, Alberta, Canada ICE Western Sales Ltd. Full time

    Work Term: Permanent Work Language: English Hours: 40 hours per week Education: Secondary (high) school graduation certificate Experience: 3 years to less than 5 years- or equivalent experienceWork setting: Manufacture Private sectorTasks: Ensure accuracy of completed time sheets, payroll and other summaries Ensure proper functioning of equipment Maintain...

  • Dispatcher

    4 days ago

    Calgary, Alberta, Canada Lineage Logistics Full time

    We are a growing organization and currently looking for a passionate and motivated Dispatcher to join our winning team.Employment Type: Full-TimeShift: Monday to Friday - 9:00am to 5:30pmReports To: Supervisor - DispatchOffice/Facility: "Great Plains" Facility - Calgary ABKEY RESPONSIBILITIES Promotes a culture where Health & Safety is the #1 priority....

  • Dispatch Coordinator

    4 days ago

    Calgary, Alberta, Canada Westfreight Systems Full time

    Westfreight Systems Inc. is a Canadian owned company leading the ever changing transportation industry since it was incorporated in June of 1989. The company was formed with one tractor/trailer unit and has grown to over 100 units, and 5 terminals throughout the United States and Canada. An emphasis on providing knowledgeable service through strong...

  • Service Plumber

    5 days ago

    Calgary, Alberta, Canada Excelair Mechanical Full time

    A 42 year old Calgary based Mechanical Contractor specializing in HVAC, Plumbing and Heating. We are looking for a skilled Journeyman Service Plumber or Apprentice to join our team.Primary responsibilities will include: Service Calls Maintenance and troubleshooting on Boiler Systems Mechanical installations Commercial and Residential plumbing service Boiler...

  • Taxi Dispatcher

    4 days ago

    Calgary, Alberta, Canada Indigo Park Canada Inc Full time

    Indigo Park Canada currently seeks a part time Taxi Dispatcher to join our team. As Taxi Dispatcher your primary responsibility is to ensure exceptional customer service is delivered to patrons of the Calgary International Airport.Why Join Indigo? We are dedicated to investing the means and time to better develop our employees so that our team will meet and...

  • Service / Installation Plumber - Journeyman Technician

    2 months ago

    Calgary, Alberta, Canada IHM Mechanical Full time

    We have an immediate need forService Journeyman PlumberInstall Plumbing JourneymanIHM Mechanical is a mechanical company across Western Canada, our Edmonton, Alberta division is looking for journeyman technicians.We specialize in commercial service including Supermarkets, Food Production Facilities and the design and installation of mechanical systems. WE...

  • Mechanic

    5 days ago

    Calgary, Alberta, Canada StandardAero Full time

    Nature & Scope of PositionThis role is the heart of our business operations and entails various responsibilities. A skilled Mechanic is capable of carrying out tasks such as cleaning, assembling, disassembling, inspecting, balancing, testing a gas turbine engine based on manufacturer specifications and company protocols.Position AccountabilitiesMaintaining a...

  • Dispatch Planner, Linehaul Operations

    4 days ago

    Calgary, Alberta, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America's largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges. The...

  • Wildfire Dispatcher

    5 days ago

    Calgary, Alberta, Canada Government of Alberta Full time

    Job Information:Job Requisition ID: 37162Ministry: Forestry, Parks and TourismLocation: VariousFull or Part-Time: Full-TimeRegular/Temporary: Temporary WagesScope: Wage OpportunityClosing Date: January 31, 2023Classification: Administrative Support 3About Us:The Wildfire Management Branch inspires public confidence in wildfire and forest management,...

  • Service/Journeyman Plumber

    5 days ago

    Calgary, Alberta, Canada Fountainhead Mechanical Inc. Full time

    Company Description Fountainhead Mechanical is a full-service mechanical company that specializes in commercial, light industrial, and residential projects in Calgary and Southern Alberta. We prioritize customer satisfaction and employee well-being, and our unique approach to business reflects these values. This is a full-time on-site role for a Service...

  • Service/Journeyman Plumber

    5 days ago

    Calgary, Alberta, Canada Fountainhead Mechanical Inc. Full time

    Company DescriptionFountainhead Mechanical is a full-service mechanical company that specializes in commercial, light industrial, and residential projects in Calgary and Southern Alberta. We prioritize customer satisfaction and employee well-being, and our unique approach to business reflects these values.Role DescriptionThis is a full-time on-site role for...

  • dispatcher, trucks

    5 days ago

    Calgary, Alberta, Canada Smart Group Of Transportations Full time

    Education: Secondary (high) school graduation certificateExperience: Experience an assetTasksMaintain work records and logsMonitor personnel workloads and locationsAdvise vehicle operators of traffic and other problemsDispatch personnel according to schedules and work ordersDispatch personnel as required by emergency situationsFollow-up on issues with work...

  • dispatcher, trucks

    5 days ago

    Calgary, Alberta, Canada ROAD HAWK TRUCKING LTD. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksMaintain work records and logsMonitor personnel workloads and locationsAdvise vehicle operators of traffic and other problemsDispatch personnel according to schedules and work ordersDispatch personnel as required by emergency situationsFollow-up on issues with work ordersKeep...

  • Dispatch/customer Service

    5 days ago

    Calgary, Alberta, Canada New Way Trucking Ltd Full time

    New Way Trucking is a multi-provincial transportation company operating throughout Canada and the United States. Our staff enjoys secure and consistent employment hauling freight for a number of the world's most prominent Fortune 500 companies.New Way Trucking has a new and well-maintained fleet to serve our clients and convenience our employees. We offer a...

  • Dispatcher/customer Service

    4 days ago

    Calgary, Alberta, Canada Pete The Plumber Full time

    Come work for the #1 Service Company in CalgaryWe are currently hiring for a service dispatcher for our busy service company. In addition to taking customer phone calls and booking service appointments the position will also include doing accounts payable work. This will include posting bills, reconciling statements, and paying bills semimonthly. Additional...