Operations Manager

3 weeks ago

Burnaby, Canada AECOM Full time

Company Description
**At AECOM, we’re delivering a better world.**

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team - 47,000 strong - driven by a common purpose to deliver a better world.

**Here, you will have freedom to grow in a world of opportunity.**

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts - planners, designers, engineers, scientists, consultants, program and construction managers - leading the change toward a more sustainable and equitable future. Join us and let’s get started.

**Job Description**:
AECOM is actively seeking a highly talented Operations Manager to manage the operations and performance of a design and consulting group of Engineering employees/resources. Working from a base office in Burnaby, BC, this role will provide operations and performance leadership to a business operating in the Water market. Reporting to the Director of Operations, Water, the main responsibilities of the Operations Manager are to provide day-to-day business leadership, oversight and direction including staff management, project portfolio oversight, working capital oversight, client relations management, quality of work, and safety performance for the Burnaby Water business unit.

The responsibilities of this position include, but are not limited to:

- Manage the British Columbia Lower mainland portfolio of Water projects to achieve the desired financial, quality, safety and client satisfaction metrics
- Work with the Water Project Managers and Project Directors to achieve the monthly targets for invoicing, cash collection and earnings
- Participate in Weekly Business Unit calls to review project performance and cash flow and follow-up on actions identified on the calls
- Undertake quarterly reviews on all projects with Project Managers to review project KPI’s and take corrective action as required to achieve the desired performance
- Ensure that Estimates at Completion are completed on projects in accordance with Project Delivery policies
- Monitor/manage overhead costs including G&A, B&P and ODC costs at both project and area levels
- Assist Project Managers with the proper set-up of projects from a cost perspective to achieve the desire profitability
- Assist the leadership with development of monthly Outlooks and fiscal year financial plans for the BC lower mainland operation
- Participate in the Go/No Go process to review potential opportunities
- Manage staff resources to win new work and to execute and deliver on existing projects
- Collaborate closely with Water Operations Managers in other areas in Canada to deliver results and achieve business unit targets
- Identify staffing needs and actively participate in hiring decisions and succession planning
- Ensure staff are appropriately trained and projects are delivered in accordance with AECOM’s Quality and Safety policies and procedures
- Meet with clients to resolve project delivery issues impacting their satisfaction or project performance
- Develop, prioritize and lead the deployment of the BC lower mainland Water business strategy

**Qualifications**:
**Minimum Requirements**:

- Bachelor's degree /diploma in related field
- 10+ years of consulting engineering experience, preferably with leadership in Water related business
- Keen business acumen coupled with a strong understanding of the consulting business and related financial metrics and key performance indicators
- Operational leadership experience in managing a portfolio of projects and leading a t

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