Bilingual Customer Success Manager

2 weeks ago


Remote, Canada Varian Medical Systems Full time

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

Varian, a Siemens Healthineers company, is working with Nova Scotia Health to revolutionize cancer care in province where the need is greater than ever. Nova Scotia, home to over a million people, has a cancer incidence rate that is above the national average. We're committed to changing that.

This is more than just a job opportunity - it’s your chance to make a real difference in the lives of cancer patients in Nova Scotia. We're working on AI technologies and innovative solutions to make cancer treatments more efficient and precise, starting from the moment a patient is diagnosed throughout their journey to recovery.

If you're passionate about making a positive impact and excited about working at the forefront of oncology care, we'd love to hear from you

We pioneer breakthrough in healthcare. For everyone. Everywhere. Sustainably.

We are looking for a CSM to be working with our SaaS portfolio customers. In this role, you will be instrumental player in ensuring successful planning and coordination of Varian’s SaaS product implementation, driving adoption and satisfaction post go-live, and ensuring that our customers reach their goals and have strong, trusting relationship with Varian.

The CSM understands customer workflows to be able to communicate effectively with clinicians, define and improve provider workflows and capture their needs. The CSM develops close relationship with customer stakeholders, understands customer’s near-term and long-term priorities, and helps them to achieve measurable benefits using data driven insights. The CSM works closely with internal teams including project manager, technical implementation, product team, professional services and sales, helping to improve our offering and grow our business. The CSM is technical enough to maintain detailed understanding of the product roadmap and provides input into the product development.

What You will do:

- Develop a trusted relationship with our customers including clinic end users, customer project team and stakeholders.
- Understand the needs and business objectives of our customers, executes and oversees project timeline, customer adoption and development of best practices.
- Be the single point of contact for the customer and proactively solve challenges. Work closely with internal teams to resolve issues on a timely manner.
- Work with Account Managers and customers to develop and maintain customer success plan that outline the key performance metrics to be achieved with corresponding success metrics.
- Analyze customer success metrics and feedback and assess risks to identify opportunities to improve. Report regularly to customer and Varian leadership.
- Partner closely with internal teams, including project management, product, technical implementation and professional services teams, and translate business needs, industry trends and customer requirements to them, and engage actively in helping our internal teams to improve our SaaS solutions.
- Support Sales teams in pre-sales phase and help with customer training when needed.

Succeeding in this position means that You have:

- Bachelor´s degree (or equivalent experience) from a relevant field (for e.g. Health Administration, Digital Health, Business) with at least 8 years of related experience or a Masters Degree with at least 6 years of related experience.
- Experience in customer success management and/or software implementation, customer service, account management or consulting within Healthcare Setting.
- Experience building strong relationships with customers externally and internally, engage proactively, listen and understand concerns and provide solutions.
- Ability to see end-to-end process and to think downstream impacts. You are able to analyze complex workflows and to problem solve.
- Ability to drive adaption of services and deliver on time, anticipate risks - both people and process based - and be proactive in handling them.
- Fluency in both the French and English languages
- Excellent communication and collaboration skills and passion for delivering excellent customer experience.
- Willingness to travel to customer sites (up to 20%)
- Understanding of oncology or radiotherapy workflows is a plus.
- Prior experience



  • Remote, Canada Expedibox Full time

    **Your Role at Expedibox** Expedibox specializes in the sale and operation of smart parcel lockers that connect, simplify, and optimize the shipping and receiving of parcels. As one of Canada's leaders, we are excited to expand our team and are looking for a bilingual Customer Success Manager to serve and retain our existing customer base. If you are...


  • Remote, Canada KEV Group Full time

    **About KEV**: KEV Group is an enterprise SaaS company providing online payment and accounting software to simplify student activity fund management in schools. KEV’s easy - to-use web-based software automates the collection, disbursement and management of student funds, thereby reducing the time it takes to receive and account for all school activity fees...


  • Remote, Canada Hyperion Optics Full time

    Our New Jersey office is a small and growing team. Our main function is to facilitate sales and customer support by serving as the liaison between our US customers and our offshore engineering and production teams in Nanjing, China. A Client Relationship Manager’s responsibilities include supporting customers as they transition from sales prospects and...


  • Remote, Canada Igloo Software Full time

    **Why this role is important**: The Customer Success Manager is responsible for ensuring customer adoption, creating advocacy for the Igloo platform, developing referenceable relationships, and most importantly creating the strategic business development plan and customer success path. The Customer Success Manager has exceptional relationship & interpersonal...


  • Remote, Canada 1Password Full time

    We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to...


  • Remote, Canada RPS Real Property Solutions Inc. Full time

    Appraiser Success Specialist Bilingual (English/French) Remote Department: Success Team Reporting to: Team Lead, Appraiser Success Team Status: Full Time About RPS We are committed to building on our history of operational expertise, developing long-lasting relationships with our clients and partners as well as delivering the best and most innovative...


  • Remote, Canada Vidyard Full time

    Vidyard is the video platform that's built for business. Sales reps, marketers, and corporate communicators use Vidyard to record and share videos that grab attention and deliver their message in a personal, impactful way. It's the video tool of choice for Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers,...


  • Remote, Canada Point-of-Rental Software Full time

    _**About the role...**_ As a Customer Success Manager, you will be a trusted advisor to PoR customers, helping them succeed with our products and ensuring they receive maximum value from our solutions throughout their PoR Journey. You’ll be responsible for understanding customer requirements, driving adoption and retention, and delivering an EPIC...


  • Remote, Canada Miovision Full time

    **Position Summary** We’re a team of customer-obsessed, dedicated & fun-loving individuals. We have an intense hunger to win and love to take our customers to the finish line with every interaction we can. If that sounds like the team you want to work for, this opportunity is for you. Customer Success is revolutionizing how our industry manages, retains,...


  • Remote, Canada Think Research Full time

    **The Company** Think Research is an industry leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the best care. We create cutting-edge, evidence-based healthcare technology solutions that support the clinical decision-making process, standardize care, and improve...


  • Remote, Canada Billi Full time

    **CUSTOMER SUCCESS MANAGER** **(REMOTE - CANADA)** **ABOUT BILLI** billi.app We are driven by our mission to help people manage their money, reach their goals, and lead happy, fulfilling lives. Our team is passionate about designing technology - like our money management app - that helps people understand their finances, make good decisions, and enjoy the...


  • Remote, Canada Athennian Full time

    **Customer Success Manager** **Full-time, Permanent** **Remote within Canada** **Company Overview** Athennian increases trust in business. Our products help legal, finance, and tax teams be transaction and audit-ready by organizing business entity and corporate structure information. Over 370,000 business entities in almost every country are managed on...


  • Remote, Canada Envisio Solutions Inc Full time

    We are looking for an experienced Customer Success Manager (CSM), who can motivate, coach, and steer customers through a digital transformation to achieve their goals. The CSM is accountable for the success of their customer base, and is well supported by all departments across Envisio. Our most successful CSMs are excellent relationship builders, motivate...


  • Remote, Canada WISK.ai Full time

    **About the Role** We’re looking for a dynamic Customer Success Manager to lead client onboarding and help with ongoing service delivery. You’ll work proactively with a portfolio of new restaurant and bar clients, ranging from single locations to enterprise clients, to ultimately drive success while ensuring they get the maximum value from WISK. This...


  • Remote, Canada Wiser Solutions Full time

    Company Description Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available...


  • Remote, Canada Improvado Full time

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...


  • Remote, Canada Improvado Full time

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology.Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...


  • Remote, Canada Common Wealth Retirement Full time

    Common Wealth offers an award-winning digital retirement platform that helps Canadians achieve their goals. We are driven by our mission: to make it possible for everyone to achieve financial security in retirement. Common Wealth makes it easy to plan, save, and build a reliable retirement income - so our members can feel confident about their financial...


  • Remote, Canada AKA Media Full time

    **Company Description** A.K.A. New Media Inc (A.K.A.) is a rapidly growing company purpose-built for the not-for-profit sector. Our SaaS solution raisin® supports fundraising efforts of over 300 important causes solving critical challenges, including mental health, animal welfare, food security, curing disease and international development. As the Client...


  • Remote, Canada Currentware Inc. Full time

    Responsibilities include supporting customers as they transition from sales prospects into paid, building close relationships that often last beyond any one call or transaction. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner. We’re looking for someone to - Onboard new clients with...