Outside Claim Representative, Property

2 weeks ago

Oakville, Canada The Travelers Companies, Inc. Full time

- Who Are We?


- Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

- Job Category
Claim

- Target Openings
1


- What Is the Opportunity?


Primary Job Duties & Responsibilities
- Handling 1st party Property claims of medium to high severity and complexity as assigned:

- Investigating and evaluating all relevant facts to determine coverage, damages and liability of first-party property damage claims.
- Establishing timely and accurate claim and expense reserves.
- Negotiating and conveying claim settlements within authority limits.
- Writing denial letters, Reservation of Rights and other complex correspondence.
- Controlling through proper usage of cost containment tools.
- Meeting all quality standards and expectations per Best Practices.
- Maintaining an effective diary system and document claim file activities in accordance with established procedures.
- Managing file inventory to ensure timely resolution of cases.
- Handling files in compliance with provincial regulations, where applicable.
- Advising underwriting of any information gathered which may affect risk assessment.
- Providing excellent customer service to meet the needs of the insured, broker and all other internal and external customers.
- Identifying and referring claims with Major Case Unit exposure to the Unit Manager.
- Recognizing when to refer claims to Travelers Investigative Services Unit and/or Subrogation Unit.
- Acting as a technical resource for Claim Representatives.
- Performing administrative functions such as expense accounts, time off reporting, etc. as required.
- Performs any other duties as required.
- Occasional Catastrophe Duty, including other offices and provinces may be required.
- For Outside Positions:

- Completing field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
- Accessing and inspecting all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces.
- Lifting, carrying, unfolding and setting up ladder weighing approximately 38 pounds; climbs ladder; transitions to and from ladder to area requiring inspection; walks on roof in accordance with Provincial Legislation.
- Minimum Qualifications
- High School Degree or GED required with a minimum of 3 years claim handling experience.
- Ability to accurately compute a variety of numerical calculations required.
- Licensing Required: In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements.
- Must secure and maintain company credit card if required.
- Education, Work Experience, & Knowledge
- College degree or equivalent in business discipline.
- Completion of claim handling training program.
- Hardware and software skills and abilities including computers and other similar electronic devices.
- CIP designation is an asset.
- Provincial licenses, where applicable.
- Licensing or Certificates
- In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job.
- Job Specific Technical Skills & Competencies
- Knowledge of construction, estimating and estimating system (Xactimate preferred)
- Must display solid verbal and written communications skills.
- Excellent organizational skills with the ability to work independently.
- Solid analytical skills.
- Excellent negotiation skills.
- Environmental / Work Schedules / Other
- This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to16 pounds of standard equipment), walk on roofs in accordance with Provincial Legislation, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.

- Equal Employment Opportunity Statement
- Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or inter

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