Sales Professional

7 months ago

Cambridge, Canada T. Little Funeral Home & Crematory Full time

Accountable for serving client families by making at-need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

**JOB RESPONSIBILITIES**

**Lead Generation**
- Holds self-accountable for prospecting a minimum of 1-2 hours each day
- Obtains referrals from families served by the location
- Networks and builds community and civic relationships
- Explains and presents presentations to families served and referred families
- Maintains and tracks activity levels to ensure productivity

**Build Relationships with Families**
- Responds to client inquiries in a timely, respectful, sensitive and professional manner
- Connects with families through listening, honest communication and genuine concern
- Develops an understanding of each family’s unique needs and offers solutions that provide value to them
- Stays in touch with families to ensure satisfaction
- Prepares for all appointments and performs all procedures with professionalism and attention to detail
- Follows through on all customer problems and requests
- Builds trust-based relationships to earn the right to ask for referrals
- Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

**Teamwork**
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
- Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high-quality service
- Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
- Shares family concerns with rest of the SCI team

**MINIMUM REQUIREMENTS**

**Experience**
- 1-2 years of customer service or sales industry experience preferred
- Ideally someone self-motivated and comfortable with lead generation
- Prospecting leads on the phone through Salesforce
- Going to tradeshows and community events to put on workshops

**License / Education**
- Valid driver’s license with an acceptable driving record.
- Need to have a reliable vehicle.
- You will need to be prepared for several months of going through funeral education, fully reimbursed by the company.
- To get licensed you attend a class at Humber College which takes 2-3 weeks and then you will need to pass an exam with the Bereavement Authority of Ontario.
- You will always be paid your base salary and then can start selling 45 days after achieving your funeral pre-planning license. Ultimately this means you get lots of hands-on education and training before you start
- Will need to pass a background check to be hired.

**Knowledge, Skills and Abilities**
- Ability to work some evenings and or weekends every month
- Ability to drive frequently
- Flexible hours
- Ability to treat others with empathy and respect
- Knowledge of computers and some software
- Customer service skills

Target compensation for the year is $80,000+ CAD

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$90,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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