Data Center Customer Operations Iv
5 days ago
Data Center Customer Operations IV
Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
**Job Summary**
Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.
**Responsibilities**
Queue Management / Reporting
- Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times
- Supports cross-functional teams to collaborate on customer tickets
- Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests
- Actively provides input and makes recommendations to processes
- Maintains detailed written records of all work activity
- Updates local asset databases and other systems
Installations
- Handles moderately difficult rack and stack customer equipment tickets
- Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly
- Supports the installation of moderately difficult installs, which may include:
- Overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities
- Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed
- Performs quality checks on both cross-connects and on-site support tickets and recommends improvements
Cross-Connect
- Supports moderately difficult datacenter cross-connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testing
- Installs and tests moderately difficult cross-connect circuits, which may include: switched, multiplexed, etc
Testing / Troubleshooting
- Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing.
- Supports the troubleshooting of moderately difficult circuits (i.e., switched, multiplexed, etc.)
- Escalates more advanced circuits and supports as needed
- Works with customers to troubleshoot issues and uses experience gained to recommend solutions
Stakeholder Partnership
- Monitors stock levels and proactively addresses needs for materials with proper teams
- Provides escalated work order support, and supports dispatch of alarms
- May provide back-up support to security personnel, if needed
Customer Management
- Supports customer satisfaction through timely and precise order execution
- Delivers a high level of service and an excellent customer experience when interfacing with customers
- Provides support with time expectations on new deployments and existing alterations
- Supports customers on-site by through access control and escorting services
- Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations
Projects
- Supports and partners with team members on projects as directed
- Coordinates vendors for various IBX related projects
- Performs quality assurance on new customer installation or deployments
Training
- Completes all assigned training in a timely manner
- May provide guidance and support to more junior team members and new hires
**Qualifications**
- Typically requires a high school diploma and 2-4 years of equivalent work experience
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical condi
-
Data Center Customer Operations Iv
7 days ago
Brampton, Canada Equinix Full timeEquinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place...
-
Data Center Critical Facilities Iv
7 months ago
Brampton, Canada Equinix Full time**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Data Center Critical Facilities Iv
7 days ago
Brampton, Canada Equinix Full timeEquinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place...
-
Data Center Operator
1 month ago
Brampton, Canada Rogers Communications Full time**Who we’re looking for**: We are looking for a talented Critical Infrastructure Operator to support the Sr. Manager of Critical Infrastructure Implementation and Operations as an individual contributor. We’re seeking someone with a genuine passion for the operations of data centers and all the electrical and mechanical components that keep them running....
-
Retail Operations Manager
1 month ago
Brampton, Ontario, Canada 1 STOP AUTO REPAIR CENTER Full timeRetail Operations Manager Opportunity at 1 STOP AUTO REPAIR CENTERWe are seeking a highly skilled and experienced Retail Operations Manager to join our team at 1 STOP AUTO REPAIR CENTER. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our retail store, ensuring that we deliver exceptional customer...
-
Part-time Center Manager
2 months ago
Brampton, Canada Best Brains Learning Center Full time**Job description** Best Brains Learning Center is hiring enthusiastic PART-TIME Center Manager. **Responsibilities**: Ø The Administrative Assistant is responsible for the clerical and administrative support for the Best Brains. Computer knowledge ( MS Excel, MS Office) is required. Ø The Administrative Assistant will work as part of the team,...
-
Call Center Representative/customer Service
4 months ago
Brampton, Canada Conceptual Fusion Design Inc. Full time**Job Overview**: As a Call Center Representative/Customer Service Assistant at our design firm, you will be the first point of contact for our clients, providing exceptional service and support. Your role will involve handling inbound and outbound calls, assisting clients with inquiries, and ensuring that their experience with our firm is seamless and...
-
Call Center Operator, Part Time
1 month ago
Brampton, Canada Compass Group Full time**Working Title**:Call Center Operator, Part time **Employment Status**: Part-Time **Starting Hourly Rate**: 21,00 **Address**:Brampton Brampton ON L5W **New Hire Schedule**:Open Availability/ Must be available for weekends/overnights/ mornings/evenings **Compass One Healthcare** is a premier healthcare company with 46,000 engaged team members who are...
-
Call Center Operator, Full Time
3 months ago
Brampton, Canada Compass Group Full time**Working Title**:Call Center Operator, Full time **Employment Status**: Full-Time **Starting Hourly Rate**: 21.00 **Address**:Brampton Brampton ON L5W **New Hire Schedule**:Open Availability/ Must be available for weekends/overnights/ mornings/evenings **Compass One Healthcare** is a premier healthcare company with 46,000 engaged team members who are...
-
Executive Chef
1 month ago
Brampton, Ontario, Canada PEARSON CONVENTION CENTER Full time**About Us**Pearson Convention Center is a leading events venue seeking an experienced Executive Chef to join our team.**Job Summary**We are looking for a highly skilled and organized Executive Chef to oversee menu development, kitchen operations, and food preparation. As an ideal candidate, you will have extensive experience in managing culinary teams,...
-
Distribution Center Lead
4 months ago
Brampton, Canada OmniCable Full time**Job Requirements ***Distribution Center Lead | OmniCable** **Our Opportunity: OmniCable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a...
-
Sales Support
2 months ago
Brampton, Canada Hardwood Giant Full time**Job Summary**: The Sales Support Contact Center Representative provides essential support to the sales team and ensures a seamless customer experience. This role involves handling inbound and outbound calls, assisting customers with inquiries, processing orders, providing product information, and troubleshooting issues. The Sales Support Representative is...
-
Call Center Representative
7 months ago
Brampton, Canada Espace Urbain Full time**Job Overview**: As a Call Center Representative/Customer Service agent for our fence contracting company, you will be the primary point of contact for our customers. You will handle inquiries, provide information about our products and services, process orders, and address any concerns or issues customers may have. **Responsibilities**: Answering incoming...
-
Distribution Center Operations Manager
4 weeks ago
Brampton, Ontario, Canada Sleep Country Full timeAbout the RoleWe are seeking a highly skilled Distribution Supervisor to join our team at Sleep Country Canada/Dormez-vous?. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities in our distribution center.Job SummaryThe successful candidate will have previous experience in a warehouse or delivery...
-
Distribution Center Team Leader
1 month ago
Brampton, Ontario, Canada Sleep Country Full timeAbout the RoleWe are seeking an experienced Distribution Center Team Leader to join our operations team at Sleep Country Canada/Dormez-vous?. This role will be based in one of our distribution centers, where you will play a key part in ensuring that our products are delivered to customers efficiently and effectively.Job DescriptionProvide day-to-day...
-
Distribution Center Supervisor
4 months ago
Brampton, Canada Bumper to Bumper Full timeWe are looking for someone seeking exciting new opportunities as a Distribution Center Supervisor for our thriving team. The successful person will be an energetic, customer focused, self-starter who has experience in the automotive aftermarket parts industry. What we can offer you: - A competitive salary - Comprehensive benefits and employee assistance...
-
Retail Operations Manager
3 weeks ago
Brampton, Ontario, Canada 1 STOP AUTO REPAIR CENTER Full timeWe are seeking a skilled Retail Operations Manager to join our team at 1 STOP AUTO REPAIR CENTER. As a key member of our management team, you will be responsible for overseeing daily operations, managing staff, and driving business growth.Job DescriptionThis is a permanent, full-time position working 30 hours per week with a competitive salary range of...
-
Garden Center Merchandiser
4 days ago
Brampton, Canada Jeffery's Greenhouses Plant II Limited Full time**Garden Center Merchandiser** (Brampton) #Area4 **5 Positions--Seasonal: (**early April to mid-July) **Locations**: - Great Lakes Drive, Brampton, ON L6R 2K7 - Mississauga Rd, Brampton, ON L6X 0B3 - Airport Road, Brampton, ON L6S 0B8 - First Gulf Boulevard, Brampton, ON L6W 4R8 - **If you love flowers & plants, working outdoors and making people smile,...
-
Summer Internship
7 days ago
Brampton, Canada PACCAR Full time**Requisition Summary**: The PACCAR Summer Internship Program provides an opportunity to learn about PACCAR through a work assignment in Distribution Operations. Each intern will be integrated into division and department meetings, activities and events to ensure an understanding of PACCAR. You will have the opportunity to make a meaningful contribution to...
-
Bilingual Customer Service Representative
7 months ago
Brampton, Canada Canada Data Communications Management Corp. Full time**Position**:Customer Service Representative **Reports To**:Client Services Manager **Location**:Brampton, ON **Type**:Full Time, Permanent **Job Summary** **Accountabilities**: - Answer phone calls (direct and through phone queue lines) and provide professional service to customers - Process orders and perform transactions within our on-line ordering...