Service Supervisor

2 months ago

Surrey, Canada Dogwood Ltd Full time

Dogwood Ltd. in Surrey, BC has an opening for a **Service Supervisor**.

We provide services to renowned commercial clients / businesses in the construction, renovation and facility maintenance industry who trust in the quality of our work and customer-service.

The Service Supervisor is responsible for supervising the in-house service technicians, managing subcontractors, scheduling service work and projects, and ensuring the ordering of materials and equipment.

**Why work for us**:

- **Teamwork, communication, cooperation, diversity & inclusion**:

- **Competitive wages**:

- **Benefits (extended health, dental, vision care, life insurance, critical illness, disability insurance, travel medical insurance, Employee Assistance Program)**:

- **RRSP matching**:

- **Paid personal days in addition to vacation pay and sick time**:

- **Hybrid work-from-home option after probationary period**:

- **Opportunities for growth / career path**:

- **Continued education / Tuition reimbursement**

**MAIN RESPONSIBILITIES**:

- Create work schedules for in-house service technicians.
- Responsible for scheduling jobs using sub-contractors.
- Supervise technicians, monitor their day-to-day performance, and track their time for payroll.
- Ensure technicians work safely as per WCB standards and Dogwood’s health & safety policy.
- Support and motivate the technicians’ team to consistently meet deadlines and standards of quality within budget.
- Identify areas of improvement and address any work-related concerns directly with technicians.
- Escalate any major issues with technicians to management and/or HR.
- Responsible for communicating all relevant information between clients and technicians.
- Responsible for creating new client accounts.
- Communicate effectively with clients and all team members.
- Track service work and small projects from start to finish.
- Responsible for ordering materials and supplies for service work and for small to medium size projects.
- Responsible for calculating time and materials on workorders and preparing them for invoicing.
- Responsible for scheduling repairs and maintenance on tools and equipment.
- General administrative tasks.
- Share on-call responsibility according to the established rotation schedule.
- Performs other tasks as assigned from time to time.

**SUPERVISORY RESPONSIBILITIES**:

- Collaborate with HR on interviewing and hiring new field staff
- Responsible for new employee orientations
- Provide supervision, guidance and mentorship to the technicians’ team
- Provide input for the team’s performance evaluations

**QUALIFICATIONS / REQUIREMENTS**:
**Required Training/Experience**:

- 5 years of dispatching experience as a coordinator within the construction or trades industry
- 2+ years of supervisory responsibilities

**Required Knowledge, Skills and Abilities**:

- Strong computer skills in Microsoft Office
- Knowledge of Salesforce and customer portals an asset
- Strong organizational skills
- Strong interpersonal skills with the ability to establish and maintain effective working relationships
- Strong communication skills - written and verbal
- Ability to prioritize tasks
- Ability to solve problems efficiently

We are an equal opportunity employer and value diversity at our company. Dogwood Ltd. offers a competitive compensation and benefits package. We cultivate teamwork and cooperation. If you would like to join our team, we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$72,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Application question(s):

- Do you live in the Lower Mainland, BC?

**Experience**:

- dispatching: 5 years (required)
- supervisory: 2 years (required)

**Language**:

- English fluently (required)

Work Location: One location

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