Member Services Associate

1 month ago

Blue Mountains, Canada The Osler Bluff Ski Club Full time

This role is responsible for ensuring that members & guests alike have a positive experience each and every time they visit the Osler Bluff Ski Club. This is a high level customer service role working at the activity hub of the Club. Committed to working during our operating hours of Wednesday to Sunday and holidays throughout the ski season with additional hours during Christmas and March Break.

**Responsibilities**
- Deliver exception member service on a daily basis.
- Build and maintain relationships with members, guests and staff.
- Responsible to answer in-person enquires and/or directing the member/guest to the appropriate person.
- Responsible for selling and printing daily lift ticket sales.
- Support the distribution of Member Skiing Badges.
- Support the sales of social event tickets at the Club.
- Process Member payments when applicable.
- Manage telephone calls, transfer to the appropriate person and take messages if required.

**Qualifications**:

- Minimum of 2 years of experience in a customer service facing role.
- Point of Sale experience would be an asset.
- Experience with Google Docs and Sheets would be an asset.
- Knowledge of Jonas software would be an asset.
- Outgoing, approachable personality with a calm demeanour.
- Ability to work in a fast-paced environment.
- Flexible, adaptable, and able to execute a range of job duties and changing priorities.
- Possess excellent verbal and written communication skills.
- Possess professional maturity and impeccable integrity.
- You have a commitment to Osler Bluff Ski Club’s values and vision.
- Osler Bluff Ski Club values the unique skills and experiences each individual brings to the Club and we are committed to creating and maintaining an inclusive and accessible environment for everyone._
- We welcome all resumes. If you require accommodations during the recruitment and selection process due to a disability, please contact the Human Resources Department. We will work with you to provide a positive recruitment experience in a confidential manner._

**Job Types**: Part-time, Seasonal

**Salary**: $19.00-$20.40 per hour

**Benefits**:

- On-site parking

Day range:

- Every Weekend
- Holidays

Shift:

- Day shift

Ability to commute/relocate:

- Blue Mountains, ON L9Y 0R7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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