Assistant Restaurant Manager

2 weeks ago

Pickering, Canada All Stars Wings & Ribs Full time

**JOB DESCRIPTION - ASSISTANT RESTAURANT MANAGER**

**TITLE**

Assistant Restaurant Manager

**REPORTS TO**

General Manager; Manager;
**SUMMARY**

The Assistant Restaurant Manager is responsible for planning, organizing, directing, controlling and evaluating the operations of AllStar Wings & Ribs® in conjunction with the (Restaurant Manager). This individual will supervise the operations of both the kitchen and dining areas. The Assistant Restaurant

**CORE COMPETENCIES**
- Accountability
- Adaptability
- Communication
- Decision Making
- Leadership
- Planning and Organizing
- Problem Solving
- Resource and Fiscal Management
- Service Orientation
- Teamwork

**JOB DUTIES**
- Ensure that all stocks and supplies are requested in a timely fashion so that correct stock levels are maintained and stored under optimum conditions.
- Ensure that operating equipment and inventory is used properly and not abused.
- Estimate and order ingredients and supplies required for meal preparation.
- Maintain records of stock, repairs, sales and wastage.
- Negotiate arrangements with suppliers for food, beverage and other supplies.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Responsible for the recruitment of new staff and overseeing their training. Ensure employees are trained on their job duties, food preparation, food delivery, customer service, sanitation and safety procedures.
- Develop work schedules and assign duties to all staff each shift.

© ASWR Franchising Corp. Version: March 2019

AllStar Wings & Ribs® - All Rights Reserved. Private and Confidential

All information provided is protected by _The Personal Information Protection and Electronic Documents Act (PIPEDA) _
- Call in additional staff members to meet restaurant demands or send staff home early as needed.

Ensure the correct amounts of employees are present at restaurant.
- Ensure that all staff members serving liquor are appropriately certified and over the age of 18.
- Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.
- Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.
- Ensure food is handled, stored and cooked according to health and safety standards, and that proper cleanup occurs to meet health regulations.
- Compile and balance cash receipts at the end of the day/shift, administer tips and gratuities in a fair and equitable manner.
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Supervise and participate in kitchen and dining area cleaning activities.
- Ensure that food and service meet quality control standards.
- Assist in the development of policies, procedures and budgets.
- Assist with the preparation of menus, daily specials and determine related food and labour costs.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Ensure that table appointments, including place settings, table arrangements, and decorations are impeccable and that tables are set correctly.
- Ensure that stations have their correct materials in place.
- Handle any customer complaints regarding food quality and service as they arise. Administer appropriate resolutions to complaints.
- Liaise with customers regarding special functions.
- Assist wait and kitchen staff as needed during peak times.
- Other duties as assigned.

**REQUIREMENTS**
- Diploma or degree in Hospitality, Food Services, Restaurant Management or an equivalent field and asset.
- Two (2) years of experience in the food services industry.
- Two (2) years of direct work experience in a supervisory capacity.
- Experience in all aspects of customer service and people management; customer serves training or certificate is an asset.
- Demonstrated ability to lead and direct a team.
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
- Experience supervising employees, including organizing, prioritizing, and scheduling work assignments.
- Excellent verbal and oral communication skills, including ability to give directions, converse with customers and communicate with suppliers.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Able to respond quickly in a dynamic and changing environment.
- Able to effectively communicate both verbally and in writing.
- Completion of a responsible beverage service certificate.

© ASWR Franchising Corp. Version: March 2019

AllStar Wings & Ribs® - All Rights Reserved. Private and Confidential

All information provided is protected by _The Personal Information Protection and Electronic Documents Act (PIPEDA) _
- Experience ordering and monitoring supplies, and ensuring app

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