Technical Support Specialist

2 months ago

Burlington, Canada ABB Full time

**Technical Support Specialist - Process Automation**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**Your responsibilities**:

- Diagnose and isolate problems through analysis of user problem descriptions: review of log files, remote diagnostics, reproduce identified issues in lab environment.
- Participate in field/site activities to diagnose and resolve complex issues or conduct system health checks.
- Participate in meetings with customers, L3 centers, L4 R&D organizations.
- Maintain technical competence for responsible products and third-party technologies.
- Provide ABB projects with expertise knowledge of system and equipment and works with project engineering team to escalate, if necessary, to ABB global Product and Development teams to resolve issues.
- Provide sales and proposal support.
- Offer reliable, courteous, prompt, and professional service at all times.
- Work with internal and external customers.
- Strong technical understanding of the products and services provided to the oil and gas, pulp and paper, mining and metals, and Power System industries.
- Exercise judgment and initiative to prioritize work, recognize and solve problems, adapt to changes, and select most effective methods to accomplishing tasks.
- Ability to work in a team environment as well as remotely.
- Offer reliable, courteous, prompt and professional service at all times.
- Expertise with ABB DCS/OCS systems, 800xA, Symphony +.

**Your background**:

- College Diploma or University Degree.
- Self-motivated and ability to work in a team environment as well as autonomously.
- Excellent communication skills - written and oral (English, French would be an asset).
- Strong interpersonal skills with customers and co-workers are critical.
- Experience with SAP sales order management.
- Must be detail and accuracy oriented.
- Self-starter, motivated, positive outlook, willingness to take on new and unfamiliar tasks.
- Experience in process automation business with sound knowledge and hands-on experience in servicing, maintaining or commissioning of systems. Alternatively, a degree in Electrical Engineering, Mechanical Engineering, Computer Science, Computer Engineering or Software Engineering.
- Preferably knowledge in ABB Process Automation products 800xA, Symphony, Freelance, Advant) and third-party technologies such as Microsoft, Virtualization (Hyper-V, VMware), network communication.
- Demonstrated sense of ownership and responsibility working both individually and, in a team.

**Benefits**:

- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program

**More about us**:

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