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Dispatcher

4 months ago

Abbotsford, Canada Jagged Edge Enterprises Ltd Full time

Transportation Company in Abbotsford, BC is seeking for a passionate, hard-working individual whom can deliver the caliber of service our customers require. We'd like to hear from you.

**Job Duties**
- Assist customers with transportation requirements
- Schedule and Communicate dispatch information to drivers according to daily schedule requirements and appointment times
- Assist with solutions regarding any driver concerns
- Utilise Transportation Management Software
- Proactively monitor client’s orders while in transit to ensure pickup & delivery schedules are maintained
- Build strong relationships with existing carrier base
- Actively search and vest new carrier relationships
- Problem solve any service specific issues from the point of booking through to final delivery
- Advise clients of any exceptions with orders
- Understand and support the goals, policies and procedures of the company.
- Ability to keyboard at 45 wpm plus
- Positive, respectful, friendly, team player, goal oriented
- Friendly open office
- Well presented
- Self-motivated
- Maintain confidentiality of company information

**Qualifications**:

- Two or more years of experience in the Transportation, Logistics and Customer Service Industry
- Ability to interact in a professional manner with customers, freight forwarders and colleagues both written and verbal
- Must be able to exercise initiative, multi-task and work well as part of a team in a high stress environment; punctual and dependable
- Knowledge of Outlook, Word and Excel is required
- Knowledge of North American geography
- Experience with Customs, ACI & ACE, clearance inbound and outbound loads
- High school diploma required
- Preferred a college diploma and/or working towards a diploma in business, logistics or transportation-related field

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Abbotsford, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (required)

Work Location: In person