Client Service Representative
5 months ago
**Company Information**
One of Canada's longstanding and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. Established in 1979, Farber has over 200 employees in over 70 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt and solve their tax disputes.
And now we’re embarking on our next stage of significant growth. To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.
**Position Summary**
Our contact center business hours are from Monday to Friday, 10:00 am - 6:30 pm EST and occasional Saturdays. You must be flexible with working rotational, afternoon, and evening shifts.
**Major Responsibilities**
- Empathetically screen and understand a potential client’s situation and assess if Farber’s services will fit their needs.
- Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager).
- Manage multiple calendars while using practical judgement to schedule appointments for the client.
- Efficiently respond to current clients’ inquiries relating to the status of their file.
- Appropriately document every call in our information systems.
- Achieve team targets.
- Other duties as assigned.
**Education & Experience**
- College diploma
- 3 years of prior customer service experience
- Call center experience is an asset
- Experience working in the financial industry is an asset
**Skills Required**:
- Excellent verbal and written communication skills; excellent spelling and grammar skills
- Natural ability to recognize and speak to the client’s emotional state
- Excellent listening skills
- Ability to build and manage relationships
- Detail oriented, organized, and effective time management skills
- Ability to multitask and successfully operate in a fast paced and team environment
- Committed and a team player
- Highly motivated with a desire to be successful
**Compensation, Benefits, and Perks**
To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:
- flexible work arrangements
- vacation and wellness days
- extended health and dental coverage as well as a virtual doctor plan
- Employee Assistance Program and mental health resources
- company matching retirement savings plan
- financial support for professional development
- annual company events
- exclusive access to perks and discounts
**Our Commitment to Inclusion, Diversity, and Equity**
At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices.
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