Customer Account Manager

2 weeks ago

Boisbriand, Canada MHI RJ Aviation ULC Full time

**Customer Account Manager**

**Welcome to MHIRJ**

At MHIRJ, we value our people, inspiring them to excel and deliver positive results for all our partners in an environment that fosters and celebrates growth, collaboration, creativity, and different perspectives.

**Our motivation**

As a global leader in aviation, our world-class services are the backbone of airline fleets worldwide. We enable, grow, and sustain powerful connections between our customers, our people and our communities, delivering the resources and insights they need to take flight.

**Our offer**

We offer comprehensive operational engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing, and sales activities for the global regional aircraft industry. Our headquarter is based in Boisbriand, Québec, and we are also positioned in important aviation hubs in the U.S., Canada, and Germany.

**Your contribution**

We are looking for a Customer account Manager with bold ideas that deliver value to our partners and advance our industry. By joining MHIRJ, you will work with a flexible, dynamic and united team.

The objective of this position is to provide Commercial customers with complete management services pertaining to all their Spares requirements while maintaining the company’s objectives. The incumbent will be responsible to fulfill the overall Customer Account Management role, to provide accurate visibility on the status of each parts required while highlighting potential issues.

**In your role, you will**:

- The objective of this position is to provide Commercial customers with complete management service pertaining to all their Spares requirements while maintaining the company’s objectives.
- The incumbent will be responsible to fulfill the overall Customer Account Management role, to provide accurate visibility on the status of each parts required while highlighting potential issues.
- Manage the workflow of a Customer Account Services Team in conjunction with Company policies, procedures, and standardization processes.
- Ensure the relevant administrative support is provided to all Customers with particular emphasis on all aspects of the order process, including: Quotations, MRA’s, Accounts Receivable issues and provide strategic leadership with respect to order book management (ML interface).
- Invest in pro-active customer contact, displaying personal care and concern for customers operations.
- Be effective conduit between CS Group and all other internal agencies to further streamline work processes and increase effective communication.
- Mentor the CSR’s in good Customer Service practices and provide direction
- Participate in and lead Customer Meetings
- Produce weekly and monthly Governance to measure overall performance.
- Provide strategic leadership with respect to order book management.
- Answer customer call, Participate in and lead Customer Meeting
- Understand and Ensure Customer contractual commitments are being met.

**Key qualifications**:

- 5 years of experience in an aerospace environment, preferably in the area of customer support
- Experience in a focal role type mandate
- Proficient with Microsoft Office tools, SAP, PSD, MACPAC, Documentum,
- Excellent written and verbal communication. Bilingualism (French and English) is mandatory.
- Marketing or Business degree, or equivalent work experience in a customer-facing Aviation Support Operational role.
- Experience in interfacing with various internal agencies, such as ML, ISE, CM, Finance etc.
- Effective and Skilled communicator. Leadership skills with the ability to build strong teams.
- An understanding of commercial aircraft aftermarket and business processes is considered an asset.
- Must possess a working knowledge of Microsoft Excel, Powerpoint and Access.
- Must be able to work flexible hours.

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