Senior Customer Experience Associate

3 weeks ago

Boisbriand, Canada Scotiabank Full time

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted  Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs  Nurturing rich, long-standing relationships  Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 


Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service  Uncover and solve customers’ needs  Explain complicated concepts simply  Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment  Demonstrate an eagerness to learn and determination to succeed 


Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

Have strong customer service skills  Are willing to assist in a professional, friendly and efficient manner  Are available to work a flexible schedule  Have experience with conducting simple sales, proactive marketing calls and providing financial advice Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options  Previous banking experience is a strong asset 


What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers  A rewarding career path with diverse opportunities for professional development  An organization committed to making a difference in our communities– for you and our customers  You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development  A competitive compensation and benefits package 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

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