Quality and Compliance Agent

5 months ago

Scarborough, Canada MINTZ GLOBAL SCREENING INC Full time

**Position Summary**:
Reporting to the Manager of Quality & Compliance Control, the **Quality & Compliance Agent** is primarily responsible for the assurance of quality & compliance of a report prior to it being initiated and prior to it being released to the client. The agent must make sure to treat all services in accordance to the company procedures and understand and respect the instructions given by their superiors. The agent must also be able to cross-train on individual tasks within the department such as the intake of orders, the processing of services and the approval of completed files.

The Quality & Compliance Agent must have good work organization skills, demonstrate a high level of autonomy, be rigorous and be able to work both in a team and individually. They must have very good communication skills, offer customer service that is above average and be able to work in an environment that is constantly changing.

**Responsibilities**:
To provide customer service in accordance with the standards and to the specific service contracts, the **Quality & Compliance Agent** shall:

- Ensure that their Supervisor is aware of all situations that may have an impact on customers or the functioning of daily operations in order to find possible solutions
- Maintain and provide excellent customer service and customer attitudes among all staff
- Clearly understand the nature and limits (legal and fiscal) of the mandate
- Ensure the quality of our services and presentation of our reports
- Transmit information obtained in professional and understandable written reports that comply with company policies
- Conduct regular monitoring based on customer needs and respond to questions on time
- Provide the results to the client according to the established procedure and suggest other avenues of research, if necessary
- Carry out verification work using the tools at your disposal and stay up to date with new services and new procedures that are implemented
- Meet client services deadlines
- Ensure compliance with the company standards of privacy and security
- Confirm all information submitted by the customer
- Perform data entry
- Ensure that all required documents are attached to the customer's request
- Transmit as needed records to the Screening Agent (or designate)
- Obtain consent documents needed for the requested verification
- Work with team members to ensure excellent customer service
- Maintain good relationships with their colleagues and superiors
- Maintain a clean and operational working environment
- Perform other duties as may be assigned by one of their superiors

**Required Qualifications**:

- Knowledge and Education_
- Degree of a college/high school recognized in Canada
- Bilingual (English and French) considered a strong asset
- Strong Typing Skills (minimum typing speed
- Experience, Skills and Abilities_
- Minimum 1-2 (1 to 2) years’ experience in customer service
- Experience in human resources or recruitment (an asset)
- Excellent computer skills, web, conventional database
- Exceptional attention to detail, organization and time management
- Capacity to communicate clearly
- Aptitude to work both in teams and individually
- Ability to work in a changing environment

**By joining our team you will enjoy**:

- Working with a collaborative and diverse team
- Opportunities to grow within your team and the organization
- Personal days off
- Complete group insurance coverage (Extended health care, dental, vision care, disability insurance, life insurance) and Employee assistance program
- Telemedicine services for you and your family
- Collective RRSP with employer match.

Thanks to our team of experts, Mintz Global Screening contributes positively to corporate success by validating the integrity of applicants and by helping businesses minimize their risks. Whether you require pre‐employment screening, due diligence, service provider audit, or any other type of screening, our team works closely with customers to provide full background screening services. We are committed to providing accurate, timely information. Our team operates in concert with our customers to develop technological tools tailored to their needs. Our ability to face the steadily evolving market is the result of determination, open communication, customer satisfaction, entrepreneurship, and the values shared by all the members of our team.

  • Records and Research Agent

    5 months ago

    Scarborough, Canada MINTZ GLOBAL SCREENING INC Full time

    Reporting to the Manager of Records, Research & Pension Services, the **Records & Research Agent **is responsible for the daily processing of records from both the Operations team as well as cases assigned directly to the Record & Research team. The agent must ensure that all requests and records are treated with the provisions and procedures of the company....

  • Quality Coordinator

    1 month ago

    Scarborough, Canada R&G Tool and Die Full time

    R&G Tool and Metal Fabrication is seeking a detail-oriented and motivated **Quality Coordinator** to join our team. This role will be instrumental in supporting our commitment to quality by ensuring compliance with our internal quality manual and ISO 9001. The Quality Coordinator will assist in maintaining and improving quality processes throughout our...

  • Screening Agent

    5 months ago

    Scarborough, Canada Mintz Global Screening Full time

    **JOB DESCRIPTION** **Position: Screening Agent** Reporting to the Manager of Operations, the Screening Agent is responsible for the daily processing of Mintz Global Screening background check services. Our services mainly include verifying references at all levels, driving records, diplomas, professional accreditations, and other services offered by the...

  • Screening Agent

    1 week ago

    Scarborough, Canada Mintz Global Screening Full time

    **JOB DESCRIPTION** **Position: Screening Agent** Reporting to the Manager of Operations, the Screening Agent is responsible for the daily processing of Mintz Global Screening background check services. Our services mainly include verifying references at all levels, driving records, diplomas, professional accreditations, and other services offered by the...

  • Screening Agent

    5 months ago

    Scarborough, Canada Mintz Global Screening Full time

    **JOB DESCRIPTION** **Position: Screening Agent** Reporting to the Manager of Operations, the Screening Agent is responsible for the daily processing of Mintz Global Screening background check services. Our services mainly include verifying references at all levels, driving records, diplomas, professional accreditations, and other services offered by the...

  • Screening Agent

    5 months ago

    Scarborough, Canada Mintz Global Screening Full time

    **JOB DESCRIPTION** **Position: Screening Agent** Reporting to the Manager of Operations, the Screening Agent is responsible for the daily processing of Mintz Global Screening background check services. Our services mainly include verifying references at all levels, driving records, diplomas, professional accreditations, and other services offered by the...

  • Screening Agent

    5 months ago

    Scarborough, Canada Mintz Global Screening Full time

    **JOB DESCRIPTION** **Position: Screening Agent** Reporting to the Manager of Operations, the Screening Agent is responsible for the daily processing of Mintz Global Screening background check services. Our services mainly include verifying references at all levels, driving records, diplomas, professional accreditations, and other services offered by the...

  • Compliance Manager

    5 months ago

    Scarborough, Canada AIIM Full time

    **JOB SUMMARY** As the Compliance Manager at AIIM, you will play a crucial role in ensuring adherence to industry standards and regulations, including SOC2, ISO 27001, and ISO 9001. Your responsibilities will encompass monitoring, evaluating, and enhancing our compliance frameworks to maintain the highest standards of security, quality, and operational...

  • Quality Assurance Specialist

    1 week ago

    Scarborough Village, Ontario, Canada Transworld Systems Inc. Full time

    Job Title: Quality Assurance SpecialistJob Summary: We are seeking a Quality Assurance Specialist to join our team at Transworld Systems Inc. The successful candidate will be responsible for reviewing account and call activity for operations, assessing client and company requirements, and ensuring that these are met.Responsibilities:Document issues and...

  • In-person Sales Agent

    4 months ago

    Scarborough, Canada 401 Moving and Storage Inc. Full time

    In person Sales Agent position for a moving company. Duties include: - Making calls to warm leads to book moves (no cold calls required) - Completing booking process for the move - Responding to customer inquires Must be able to work Monday to Friday 9:00am-5:00pm and Saturdays 9:00am-1:00pm. Office is located near St. Clair E. and Kennedy Rd. and is...

  • Quality Assurance Technician

    2 months ago

    Scarborough, Canada Sofina Foods Inc Full time

    **Position Summary**: Reporting to Manager Quality Assurance, Quality Assurance Technician monitors and inspects finished and in-process products, materials, equipment, and production facilities to ensure compliance with Sofina’s overall Quality Management System and Programs, customer expectations and government regulations. **Key Responsibilities**: -...

  • Allstate Sales Agent

    4 months ago

    Scarborough, Canada Allstate Canada Full time

    Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Role Designation: Hybrid 4 Days in Office and 1-day WFH Benefits Of Becoming an Allstate Sales...

  • Letter Carrier

    5 months ago

    Scarborough, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 180886 Business Function: Delivery Operations Primary City: Scarborough Other Location(s):Pickering, Ajax, Oshawa, Markham, Stouffville Province: Ont. - GTA Employment Type: Temporary - New Employment Status: Temporary Language Requirement: English Essential Canada Post is an exciting place to work! And you can be part of it! We deliver...

  • Quality Program Coordinator

    1 month ago

    Scarborough, Canada Somerville Merchandising Inc. Full time

    Reporting to the VP, Operations, and working with Production, Project Management and Design, the Quality Program Coordinator is responsible for the overall development, implementation and maintenance of the organization’s Quality Management System (QMS). **Essential Duties and Responsibilities** - Work with top management to establish, implement, and...

  • Quality Assurance Inspector

    3 months ago

    Scarborough, Canada Nucap Industries Inc. Full time

    **About NUCAP**: NUCAP Industries Inc. is one of the largest global producer of braking system components. The company’s products, such as its patented NRS Safe mechanical lock retention system, are used in cars, buses, trucks and motorcycles. The company has operations in Canada and USA serving customers in over 50 countries. **Why join Nucap?** Work...

  • Quality Assurance

    2 months ago

    Scarborough, Canada Canada Optimal Nature Inc. Full time

    _Quality Assurance _ **Job Duties**: - Prioritize, plan and organize projects/assignments and maintains schedules for assigned product lines and projects - Create and update SOP according to requirements of production process and quality control - Approve and review production batch record - Perform quality inspection and release for raw materials and...

  • Quality Assurance Manager

    3 months ago

    Scarborough, Canada LELAND INDUSTRIES INC. Full time

    **Job Summary** **Duties**: - Develop and implement quality assurance policies and procedures - Fabricate and execute quality control systems to effectively monitor production processes - Conduct regular quality inspections to identify areas for improvement - Collaborate with project management teams to integrate quality control measures into project...

  • Quality Assurance Administrator

    5 months ago

    Scarborough, Canada Atlantic Packaging Products Ltd Full time

    We are looking for a Quality Assurance Administrator for our Scarborough location - 111 Progress Avenue. Reporting to the Quality Manager, the Quality Assurance Administrator is responsible for the generation of specialized quality reports and responding to customer complaint. Support the Process Engineering Team to facilitate quality initiatives, problem...

  • Quality Control Inspector

    1 week ago

    Scarborough, Canada APR Beauty Group Full time

    **Job Overview** The Quality Control Inspector’s role is to ensure that the products and services of a company are up to standard. **Reports to**: Quality Control Manager **Duties and Responsibilities** - To assure the quality of manufactured products through document review and control, investigation, reconciliation, master batch production record...

  • Detailer

    7 months ago

    Scarborough, Canada Scarboro Mazda Full time

    **SUMMARY JOB DESCRIPTION** - This position is responsible for the accurate and thorough cleaning of the interior and exterior of all customer and dealership vehicles in accordance with the service schedule and keeping records related to gas levels and the condition of the vehicle._ **POSITION DUTIES AND RESPONSIBILITIES** The Detailer will provide quality...