Claims Supervisor

3 weeks ago

Vancouver, Canada iA Dealer Services Full time

**Position: Supervisor: Adjudication**

**Company**: WGI Service Plan Division Inc.

**Location**:Corporate Head Office: 300- 1455 Bellevue Ave, West Vancouver, BC, V7T 1C3

**Overview of Responsibilities**:
As a Supervisor your main focus will be superior customer service delivery for a number of WGI companies, specifically in the consumer electronics and appliance space. This role will focus on the continued development of the adjudication team through training, coaching, auditing, ongoing referral and support.

**Specific Duties**:
**Supervisory**
- Coaching of Adjudication team members to ensure consistent quality of claims
- Assigns claims for follow up as necessary to ensure timely service delivery and follow up is completed.
- Responsible to assist in setting, tracking and achieving of service level targets.
- Handling complex claims issues and good will claims resolution.
- Resolving and responding to posted complaints such as google reviews for BBB.
- Working with stakeholders to facilitate delivery of service and to resolve any dealer related issues.
- Liaising with accounting for claims payment related issues.
- Telephone Escalations - direct transfer or callback
- Claim Audits 3 per agent per month.
- Responsible to assist with scripting and training of third party contact centre
- Primarily responsible for training material and forms for use for P3 adjudication team
- Work with other leadership members to implement training of new processes, programs and procedures
- WIZA Authorization Limit $2000
- WIZA Authorization Level - High (can modify contract dates, servicer profiles, void certificates)
- Communicate with Manager regarding staff performance.

**General**
- Perform other related duties and functions that may be assigned from time to time
- Maintain general knowledge and understanding of all products and services.

**Competencies Required**
- Familiarity with the consumer electronics and appliance space an asset
- Experience in claims adjudication an asset
- Bilingualism in French and English an asset
- Experience in training an asset
- Experience in coaching and development an asset

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$54,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Please provide your approximate annual salary expectation.

**Experience**:

- Supervising: 1 year (preferred)
- Customer service: 2 years (preferred)
- Claims: 1 year (preferred)

Work Location: One location

  • Claims Specialist

    2 weeks ago

    Vancouver, Canada Apex Systems Full time

    Responsibilities Ensure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur. Prepares timely billing to customers including review billing information for consistency, accuracy and appropriate...

  • Claims Specialist

    2 weeks ago

    Vancouver, Canada Apex Systems Full time

    Responsibilities Ensure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur. Prepares timely billing to customers including review billing information for consistency, accuracy and appropriate...

  • Claims Specialist

    2 weeks ago

    Vancouver, Canada Apex Systems Full time

    Responsibilities Ensure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur. Prepares timely billing to customers including review billing information for consistency, accuracy and appropriate...

  • Claims Specialist

    2 weeks ago

    Vancouver, Canada Apex Systems Full time

    Responsibilities Ensure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur. Prepares timely billing to customers including review billing information for consistency, accuracy and appropriate...

  • Claims Specialist

    2 weeks ago

    Vancouver, Canada Apex Systems Full time

    ResponsibilitiesEnsure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur.Prepares timely billing to customers including review billing information for consistency, accuracy and appropriate...

  • Claims Specialist

    2 weeks ago

    Vancouver, Canada Apex Systems Full time

    ResponsibilitiesEnsure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur.Prepares timely billing to customers including review billing information for consistency, accuracy and appropriate...

  • Claims Specialist

    2 weeks ago

    Vancouver, Canada Apex Systems Full time

    ResponsibilitiesEnsure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur.Prepares timely billing to customers including review billing information for consistency, accuracy and appropriate...

  • Claims Specialist

    2 weeks ago

    Vancouver, Canada Apex Systems Full time

    Responsibilities Ensure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur. Prepares timely billing to customers including review billing information for consistency, accuracy and appropriate...

  • Claims Specialist

    2 weeks ago

    Vancouver, BC, Canada Apex Systems Full time

    ResponsibilitiesEnsure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur.Prepares timely billing to customers including review billing information for consistency, accuracy and appropriate...

  • Claims Specialist

    7 days ago

    Vancouver, BC, Canada Apex Systems Full time €5,000

    ResponsibilitiesEnsure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur.Prepares timely billing to customers including review billing information for consistency, accuracy and appropriate...

  • Claims Specialist

    2 weeks ago

    Vancouver, BC, Canada Apex Systems Full time

    Responsibilities Ensure that all data and information that supports the creation of the damage claim invoice is accurate and complete. Reconciles and validates the supporting information to allow the invoice approvals and generation to occur. Prepares timely billing to customers including review billing information for consistency, accuracy and...

  • Senior Claims Adjuster, Warranty

    18 hours ago

    Vancouver, Canada 570 The Dominion of Canada General Full time

    Who Are We? Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference....

  • Senior Claims Adjuster, Warranty

    23 hours ago

    Vancouver, Canada Travelers Full time

    Who Are We? Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference....

  • Senior Claims Adjuster, Warranty

    21 hours ago

    Vancouver, Canada Travelers Canada Full time

    Senior Claims Adjuster, Warranty page is loaded Senior Claims Adjuster, Warranty Apply remote type Hybrid locations BC - Vancouver time type Full time posted on Posted Yesterday job requisition id R-34793 ...

  • Senior Claims Adjuster, Warranty

    19 hours ago

    Vancouver, Canada Travelers Canada Full time

    Senior Claims Adjuster, Warranty page is loaded Senior Claims Adjuster, Warranty Apply remote type Hybrid locations BC - Vancouver time type Full time posted on Posted Yesterday job requisition id R-34793 ...

  • Senior Claims Adjuster, Warranty

    19 hours ago

    Vancouver, Canada Travelers Canada Full time

    Senior Claims Adjuster, Warranty page is loaded Senior Claims Adjuster, Warranty Apply remote type Hybrid locations BC - Vancouver time type Full time posted on Posted Yesterday job requisition id R-34793 ...

  • Liability Claims Team Lead

    6 days ago

    Vancouver, BC, Canada Sedgwick Full time

    Sedgwick Liability Claims Team Lead Tulsa , Oklahoma Apply Now Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do...

  • Claims Team Lead

    6 days ago

    Vancouver, BC, Canada Sedgwick Full time

    Sedgwick Claims Team Lead (Auto) Tulsa , Oklahoma Apply Now Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do...

  • Claims Team Lead

    6 days ago

    Vancouver, BC, Canada Sedgwick Full time

    Sedgwick Claims Team Lead - Auto (Physical Damage) Tulsa , Oklahoma Apply Now Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an...

  • Financial Administrator

    1 month ago

    Vancouver, Canada Skretting Full time

    Accounts Receivable - Prepares outgoing customer invoices, in accordance with internal procedures, to realize a timely invoicing and proper accounting of receivable positions. Monitors and codes outgoing invoices and journal entries of invoices. Collects and files all relevant documents related to invoices. - Prepares and processes of reminders, in...