IT Support Technician

3 weeks ago

Oakville, Canada VenueVision Integrated Dealership Solutions Full time

Full-time, on-site, permanent position

DESCRIPTION
- JOB DUTIES
- Assist clients with site planning and hardware configuration, installation and setup for A/V, media players, cabling and I.T. equipment.
- End user hardware and software support for PC's, TV's, media players and network equipment for multiple clients across Canada.
- Workstation and server support/maintenance, including hardware and software installations and troubleshooting for both PC and Mac.
- Strong understanding and experience with VPN's, firewalls, routers, switches, peripherals and software knowledge required.
- Experience with 365 and Active Directory.
- Ensure all helpdesk calls are properly logged into Service Desk software and followed up in a timely manner to completion.
- REQUIRED SKILLS
- 3 years related work experience as an IT Installer/Support Technician with hands on experience supporting servers, routers, firewalls, LAN/WAN, VPNs and desktop equipment
- Degree or College Diploma in a related field of Information Technology, or equivalent experience
- Demonstrated ability to interact with users of all skill levels to resolve technical issues to a successful outcome
- Working knowledge of Microsoft Servers, VMs, Hyper-V, Office 365 and Azure AD
- Excellent written and verbal communication skills
- Exceptional customer service and interpersonal skills
- A valid driver’s license and vehicle is mandatory as travel within GTA is an occasional requirement
- Must be able to occasionally lift AV equipment up to 40-50 lbs
- Fluency in french not mandatory but considered an asset and will be compensated additionally
- BENEFITS
- A positive, diverse, and supportive culture
- Excellent opportunities for career growth
- Work life balance
- Competitive salary and benefits

**About VENUEVISION**:
VenueVision is on a mission to help businesses beat the competition. With our technology, organizations have been able to streamline the way they operate their business and transform the way they communicate with their customers. Our suite offers everything from collecting payments, to re-engagement campaigns, and a host of other tools.

Our work and focus on helping to build flourishing businesses has been recognized across the automotive industry for the past ten years. We are continually adding functionality to our existing products to allow us to offer companies the tools they need to excel. Our success in automotive and the applicability of our products to other verticals has allowed us to develop and enhance our technology to create a bigger impact on a multitude of industries. We continue to expand to help all industries by giving them the arsenal required to scale.

VenueVision is an equal opportunity employer providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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