user support technician

3 weeks ago


Oakville, Canada Web World IT Services Ltd Full time
  • Education:
  • Expérience: Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operationsCertificates, licences, memberships, and courses 
  • Associate Computing Professional (ACP)
  • Cisco certified network associate
  • IBM Certification
  • Network+ CertificationComputer and technology knowledge
  • Unix
  • JavaOS
  • Networking security
  • Servers
  • .NET
  • C#
  • C++Security and safety
  • Criminal record checkWork conditions and physical capabilities
  • Fast-paced environment
  • Tight deadlinesPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • InitiativeScreening questions
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?Experience
  • 1 year to less than 2 years
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 hours per week


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