Branch Manager

4 weeks ago

Georgetown, Canada UNITED LUMBER & BLDG Full time

United Lumber is looking to hire a Branch Manager at our Georgetown location. They would be responsible for the administration of daily operations including staffing and service, providing strategic direction and leadership with regards to productivity and customer satisfaction.

**Job Duties**:

- Establish the overall vision and direction for the implementation of the internal operations.
- Develop and implement new business strategies for creating or improving processes and procedures to improve corporate performance.
- Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
- Meet regularly with departments and supervisors; facilitate resolution of issues/problems between business units and/or departments.
- Responsible for appropriate staff levels to meet requirements of the department.
- Responsible for recruitment, hiring, terminations and performance management.
- Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
- Enhance and develop policies, procedures and service systems to meet the goals of the department.
- Handle Customer enquiries and complaints which are escalated from the floor level.
- Analyze the Customer’s concern and present options to solve their issue.
- Budget preparation and monitoring
- Monitor financial performance to ensure the location is meeting or exceeding budgetary commitment.
- Measure and monitor key customer service areas.
- Review and use the monthly statements to ensure expense control and proactively plan service and sales goals.
- Examine reports (e.g. inventory, sales and daily reports) to determine the operational activities of the company and ensure optimum performance.
- Ensure that all reporting employees adhere to company policies and procedures.
- Perform other duties as required.

**Requirements**:

- Minimum 2 year’s management experience
- Effective leadership skills, with a strong focus on day-to-day operations.
- Someone with proven retail and sales experience that can continue developing proper business processes
- Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
- A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
- Effective attention to detail and a high degree of accuracy.
- High level of integrity, confidentially, and accountability.
- Sound analytical thinking, planning, prioritization, and execution skills.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.

**Benefits**
- Employee Pricing
- Group Insurance Benefits

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