Operations Support Representative 3

3 weeks ago

Surrey, Canada FortisBC Full time

**Affiliation**: MoveUP

**Employment Status**: Full-Time Regular

**Salary**: $2,173.00

**Workplace Flexibility**: No

**Posting End Date**: June 30, 2023

We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million customers.

We’re looking for new talent to join us as we transform BC’s energy future. Our diverse team of more than 2,600 employees is committed to a safe and inclusive culture where each of us can connect, belong and grow. Join us and let’s work together for a better BC. Position Overview
Operations Support Representatives (“OSR’s”) provide a wide range of support to FortisBC gas and electric operations. The focus of these roles is administrative support of the end-to-end Order Fulfillment, Operate & Maintain, Emergency, Design and Meter-to-Cash process steps:
Initiating and Preparing
Scheduling and Dispatching
Field work support and logistics
Closing and Completion Responsibilities
Performs all of the duties associated with Operations Support Clerk 2 (OSR) plus the following:
Answers non-routine enquiries and provides a wide range of detailed job information to crews, customers, other utilities and government authorities. Expedites field resources, tools, equipment, and materials as necessary. Uses technical knowledge and understanding of operations policies and procedures.
Analyzes, interprets and communicates a variety of information to support the operations group.
Receives or initiates reports of system faults or damage and follows FortisBC procedures to notify and assign FortisBC personnel and contact various bodies such as government agencies, municipal engineers, railways, telcos, police, and fire departments, as well as key customers to report proposed construction, maintenance, or emergency activities.
Processes work orders and notifications. Enters and/or corrects field completion data to maintain data integrity, including measurement readings, defect and failure data, and follow-on work requirements.
Orders and arranges required resources - materials, supplies, equipment, deliveries and pick-ups for specific material, 3rd party resources - as requested. Maintains record of availability of various services.
Maintains contact with Field Resources regarding scheduled and on-going work and completion dates and information. Answers enquiries regarding delivery dates, meter identification, requests for field resources, equipment history and job status from internal and external parties.
May act as primary telephone contact for inbound customer calls to capture customer requirements. Follows established procedures to:
Obtain and maintain customer data;
Ensure all service product requirements are collected;
Explain FortisBC processes, procedures and requirements to customers;
Select appropriate service product and pricing;
Convey related permit requirements to customers;
Inform customer of the price for the service product; and,
Schedule the work with the customer, checking for crew and materials availability using capacity planning information and creating orders.
May provide direction to OSR 2 positions.
Performs related duties of a minor nature related to the above duties, which do not affect the rating of the job. Requirements
High School graduation including courses in office practices and business communications.
Nine (9) months directly related relevant work experience.
Sound organizational skills including the ability to multi-task, prioritize and work under pressure during emergencies, peak workload periods and to meet tight deadlines.
Sound verbal communication skills including telephone call handling skills, the ability to respond to difficult or demanding situations with tact and diplomacy.
Sound written communication skills including the ability to correct spelling, punctuation and grammatical errors as required to prepare and compose a variety of external and internal correspondence and process enquiries.
Courteous, professional manner in dealing with internal and external contacts including positive interpersonal skills and the ability to work in and contribute to a team environment.
Fast, accurate keyboarding skills (60 words per minute), including the ability to format various types of correspondence, reports, forms, charts, and layout electronic spreadsheets.
Sound knowledge of field or network operations (Operate & Maintain, Order Fulfillment, Emergency, Meter-to-Cash, Design) processes and procedures.
Sound knowledge of work and office processes and procedures.
Sound analytical and decision making skills.
Ability to interpret data from a variety of sources. Additional Information
This position has restricted holiday availability based on operational requirements, for certain months of the year, as per Article 14 of the MUP/FortisBC Collective Agreement.
This position may involve shift work or late coverage, depending on customer an

  • Operations Support Representative 3

    1 month ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Full-Time Regular **Salary**: $2,173.00 Bi-weekly **Workplace Flexibility**: No **Posting End Date**: February 24, 2023 We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million...

  • Operations Support Representative 2

    1 month ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Full-Time Temporary **Salary**: $26.59 Hourly **Temp Duration**: 18 months **Workplace Flexibility**: No **Posting End Date**: We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2...

  • Operations Support Representative 2

    4 weeks ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Full-Time Temporary **Salary**: $26.59 Hourly **Temp Duration**: Approx. 18 Months **Workplace Flexibility**: No **Posting End Date**: Open until filled We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and...

  • Operations Support Representative 2

    4 weeks ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Full-Time Temporary **Salary**: $26.59 Hourly **Temp Duration**: 18 months **Workplace Flexibility**: No **Posting End Date**: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and...

  • Operations Support Representative 2

    4 weeks ago

    Surrey, Canada fortisBC Full time

    Affiliation: MoveUPEmployment Status: Full-Time TemporarySalary: $26.59 HourlyTemp Duration: 18 monthsWorkplace Flexibility: NoPosting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million...

  • Operations Support Representative 2

    2 weeks ago

    Surrey, Canada FortisBC Full time

    Affiliation: MoveUPEmployment Status: Full-Time TemporarySalary: $26.59 HourlyTemp Duration: 18 monthsWorkplace Flexibility: NoPosting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million...

  • Outside Equipment Sales Support Representative

    5 days ago

    Surrey, Canada Williams Machinery Full time

    **Williams Machinery** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...

  • Workforce System Representative

    4 weeks ago

    Surrey, Canada ICBC Full time

    At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...

  • Outside Equipment Sales Support Representative

    5 days ago

    Surrey, British Columbia, Canada Williams Machinery Full time

    Williams Machinery has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...

  • Outside Equipment Sales Support Representative

    5 days ago

    Surrey, British Columbia, Canada Williams Machinery Full time

    Williams Machinery has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...

  • Service Support Representative

    1 month ago

    Surrey, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 2 Worker Type: Permanent Position Overview: The Service Support Representative is a key member of the Customer Support Operations team responsible for the strategic customer management, repair scope development, quoting, and project management of technical repairs and service in both the shop and field....

  • Data Processing Support Representative

    1 month ago

    Surrey, Canada 4Refuel Canada Full time

    **Who we are**: 4Refuel is proud to be recognized for its commitment to safety and culture having been named **Top Fleet Employer** (2020, 2021, 2022, 2023) **Canada’s Safest Employers - Logistics & Supply Chain** (2020, 2021), and certified as **a Great Place to Work, and Best Workplaces for Women 2023 from Great Place to Work Canada**. As Canada’s...

  • Outside Equipment Sales Support Representative

    5 days ago

    Surrey, Canada Williams Machinery Full time

    Williams Machinery has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry,...

  • Operations System Damages Representative

    1 month ago

    Surrey, Canada FortisBC Full time

    **Affiliation**: MoveUP **Employment Status**: Full-Time Regular **Salary**: $2,370.00 Bi-weekly **Workplace Flexibility**: No **Posting End Date**: January 27, 2023 We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million...

  • Operations System Damage Representative

    2 weeks ago

    Surrey, Canada Fortisbc Full time

    Affiliation: MoveUPEmployment Status: Full-Time RegularSalary: $2,370.00Bi-weeklyWorkplace Flexibility: NoPosting End Date: Open Until FilledAs the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.We're actively seeking...

  • Operations System Damage Representative

    1 month ago

    Surrey, Canada fortisBC Full time

    Affiliation: MoveUPEmployment Status: Full-Time RegularSalary: $2,370.00 Bi-weeklyWorkplace Flexibility: NoPosting End Date: Open Until Filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.  We're actively...

  • Operations System Damage Representative

    2 weeks ago

    Surrey, Canada FortisBC Full time

    Affiliation: MoveUPEmployment Status: Full-Time RegularSalary: $2,370.00 Bi-weeklyWorkplace Flexibility: NoPosting End Date: Open Until Filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.  We're actively...

  • Sales Support Representative

    1 month ago

    Surrey, Canada Streem Link Communications Full time

    The Sales Support Representative (SSR) position is imperative and necessary to the organization’s success. Its purpose is to provide potential and existing clients with support and assistance, depending on their needs. In addition, the job entails lending administrative support to the Account Executives (AE). The primary responsibility of this position is...

  • Sales Representative

    2 days ago

    Surrey, Canada Penguin Meats Full time

    **Sales Representative (Surrey, BC)** Reporting directly to the General Manager, the Sales Representative’s duties and responsibilities will include but will not be limited to: - Weekly visits and selling to existing customer base, working with call sheets - Weekly collection of account balances for each of your customers (handing out statements, credits...

  • IT Operations Support Analyst

    1 hour ago

    Surrey, Canada E.B. Horsman & Son Full time

    **About our Team**: E.B. Horsman & Son (EBH) has been in business since 1900. We are strong, nimble and growing! EBH is proud to be a successful Western Canadian electrical distributor with 20+ locations throughout Alberta, B.C. & Saskatchewan, and consistently recognized as one of Canada’s Best Managed companies. We take pride in living our core values...