See more Collapse

IT Operations Support Analyst

4 weeks ago

Surrey, Canada E.B. Horsman & Son Full time

**About our Team**:
E.B. Horsman & Son (EBH) has been in business since 1900. We are strong, nimble and growing EBH is proud to be a successful Western Canadian electrical distributor with 20+ locations throughout Alberta, B.C. & Saskatchewan, and consistently recognized as one of Canada’s Best Managed companies. We take pride in living our core values and carrying our mission statement of “Providing the Best People, Best Solutions, and the Best Service in the Electrical Industry.”

**Why Join the EBH Team?**

**The Perks.**
- Full benefits package
- Competitive compensation plan
- Profit-sharing
- Employee share ownership program (ESOP)
- RRSP matching after 1 year of employment
- Birthday day off

**The People & Culture. **You will be a part of a collaborative team with people you can be proud to work with.

**Continuous Development. **You will have access to our EBH University for personal & professional development. Training & Development has been an essential part of our culture. Increasing our knowledge not only builds confidence but empowers growth through learning.

**About the Opportunity**:
We are experiencing an exciting growth trajectory at E.B Horsman, which creates new opportunities for entrepreneurial and self-driven individuals who are looking to make a meaningful and empowering impact to drive our company forward.

We are looking for an **IT Operations Support Analyst,** who will be primarily responsible for all aspects of end-user desktop support. This role will be reporting directly to the Manager, Infrastructure & Operations.

**Position Type/Schedule**

This is a full-time position onsite position

**Work Location**

Head Office - 19295 25th Ave, Surrey BC

**Key Responsibilities**:

- Responding to end-user service requests via Helpdesk ticketing system or phone in a timely manner
- Performs hands on desktop level support for end users
- Performs onboarding and offboarding tasks
- Keep an accurate and up to date record of IT assets
- Creates helpful end user documentation for frequently asked questions and workflow processes
- Liaising with technical specialists to resolve end-user issues
- Developing and editing standard operating procedures for IT services
- Troubleshooting and providing support for peripheral set-up and maintenance
- Testing and analyzing new and upgraded software and/or hardware
- Other duties as assigned

**You bring the following skills/qualifications**:

- Technical diploma or relevant experience (helpdesk/technical support experience)
- 3+ years of relevant, related experience in a client facing, technically-oriented, computer support position
- Effectively troubleshoot end user issues by determining root cause analysis
- Troubleshooting the Windows operating system running in a domain environment
- Administrative knowledge of Intune, MDM, Azure AD & Active Directory user management
- Basic understanding of networking (DHCP, DNS)
- Excellent oral and written communication skills with the ability to express ideas clearly in writing or over the phone
- Effective interpersonal skills with the ability to deal professionally with people in a tactful and respectful manner, and to maintain effective working relationships with customers
- Ability to work independently and collaboratively with team members both in office and remotely
- Ability to exercise sound judgement and problem solve, including how and when to escalate
- Ability to perform assignment with mínimal supervision and to take initiative
- Lifting and transporting of moderately heavy objects, such as computers and peripherals

**Our Core Values: Celebrating the Past, Empowering the Future**

Teamwork & Collaboration | Integrity| Commitment | Reliability | Initiative | Continuous Improvement

**Take Your Next Step With EBH**

If you believe your skillset matches the above description and are an enthusiastic, innovative, passionate and energetic individual we would like to hear from you.

**Our Commitment to Inclusion & Diversity**

E.B Horsman & Son is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is a key to our success and we believe in bringing your whole self to work.
- We thank all interested applicants. However, we are only able to work with those who live in Canada and have permanent working status._
- Please note that only those chosen for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Extended health care
- Profit sharing

**Experience**:

- relevant/related technical: 3 years (preferred)

Work Location: One location

We have other current jobs related to this field that you can find below

  • User Support Technician

    2 months ago

    Surrey, Canada Panorama IT Solutions Inc. Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...

  • User Support Technician

    2 days ago

    Surrey, Canada JAI IT SOLUTIONS INC. Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize...

  • User Support Technician

    3 weeks ago

    Surrey, Canada JAI IT SOLUTIONS INC. Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...

  • User Support Technician

    1 week ago

    Surrey, British Columbia, Canada Panorama IT Solutions Inc. Full time

    Education: Expérience:Education: College/CEGEPTasks: Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other...

  • user support technician

    2 months ago

    Surrey, Canada JAI IT SOLUTIONS INC. Full time

    Education: Secondary (high) school graduation certificateExperience: Experience an assetTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems...

  • user support technician

    3 weeks ago

    Surrey, Canada JAI IT SOLUTIONS INC. Full time

    Education: Secondary (high) school graduation certificateExperience: Experience an assetTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems...

  • user support technician

    4 weeks ago

    Surrey, Canada JAI IT SOLUTIONS INC. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and...

  • Database Analyst

    4 weeks ago

    Surrey, Canada Analyst Technical Solutions Ltd Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Collect and document user's requirements - Data Science - Design and develop database - Design, construct, modify, implement and test data models and database management systems - Operate database management systems to analyze data - Develop and implement data administration...

  • Helpdesk Support Analyst

    3 weeks ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Helpdesk Support Analyst **Vacancy No** - VN5907 **Work Location** - Surrey, BC **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new...

  • Helpdesk Support Analyst

    2 weeks ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Helpdesk Support Analyst **Vacancy No** - VN7006 **Work Location** - Surrey, BC **Base Pay Range** - $50000-$55000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help...

  • Deskside Support Analyst

    2 weeks ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Deskside Support Analyst **Vacancy No** - VN7005 **Work Location** - Surrey, BC **Base Pay Range** - $55000-$60000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help...

  • Helpdesk Support Analyst

    3 weeks ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Helpdesk Support Analyst **Vacancy No** - VN7056 **Work Location** - Surrey, BC **Base Pay Range** - $50000-$55000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help...

  • Helpdesk Support Analyst

    4 weeks ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Helpdesk Support Analyst **Vacancy No** - VN7102 **Company Name** - Compugen Inc **Work Location** - Surrey, BC **Base Pay Range** - $50000-$55000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT)...

  • Cybersecurity Operations Analyst

    3 weeks ago

    Surrey, Canada Safe Software Inc. Full time

    **Location**: This opportunity has the ability to be onsite/hybrid/remote in the Vancouver, BC Lower Mainland. - **Annual Base Salary**: $65,000 to $75,000 - Please note that employment is contingent upon the successful completion of reference checks and background checks. **Application Instructions**: **Cybersecurity Operations Analyst**: Safe Software is...

  • Helpdesk Support Analyst

    2 months ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Helpdesk Support Analyst (Onsite) **Vacancy No** - VN6879 **Work Location** - Surrey, BC **Base Pay Range** - $50000-$55000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We...

  • Helpdesk Support Analyst

    5 days ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Helpdesk Support Analyst (Hybrid) **Vacancy No** - VN6941 **Work Location** - Surrey, BC **Base Pay Range** - $50000-$55000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We...

  • Helpdesk Support Analyst

    2 days ago

    Surrey, Canada Compugen Inc Full time

    **Job Title** - Helpdesk Support Analyst (Onsite) **Vacancy No** - VN6879 **Work Location** - Surrey, BC **Base Pay Range** - $50000-$55000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We...

  • technical support analyst

    2 weeks ago

    Surrey, British Columbia, Canada Saber Well Consulting Ltd. Full time

    Education: Secondary (high) school graduation certificateExperience: Experience an assetTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems...

  • Cybersecurity Operations Analyst

    1 week ago

    Surrey, British Columbia, Canada Safe Software Inc. Full time

    Location: This opportunity has the ability to be onsite/hybrid/remote in the Vancouver, BC Lower Mainland.- Annual Base Salary: $65,000 to $75,000 Please note that employment is contingent upon the successful completion of reference checks and background checks.Application Instructions:Cybersecurity Operations Analyst:Safe Software is looking for a...

  • technical support analyst

    2 weeks ago

    Surrey, British Columbia, Canada Saber Well Consulting Ltd. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and...