Bilingual Accounts Receivable Advisor

2 months ago

Mississauga, Canada Chartwell Retirement Residences Full time

Chartwell Corporate Office
7070 Derrycrest Drive, Mississauga, Ontario L5W0G5
- Full-Time
- Ref: 99999-99008-137596
- March 22, 2023

**At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.**

Reporting to the Accounts Receivable Manager, the Bilingual Accounts Receivable Advisor’s primary responsibility is to support the residences for all billing related issues and collections, proactively identify opportunities to improve, develop and maintain procedures for receivables processes.

**Key Activities**:
Complete responsibility for accounts receivable procedures for a portfolio of properties including but not limited to:

- To always provide an exceptional customer experience.
- To oversee the resident maintenance and billing processes
- Ensure internal control reports are received timely and have appropriate approvals and ensure compliance to corporate policies
- To ensure leases are accurately completed and are reflected accordingly in the billing system
- Review census for accuracy and timely processing of resident movement (move in’s, move out’s, room changes, rent changes, etc.)
- To calculate resident yearly rent increases and distribute monthly by the due date
- To follow up on resident refunds, current and stale dated
- Timely processing of NSF payments and follow up with the property on payment
- Monitor and track collections activities for all accounts over 30 days
- To prepare monthly detailed outstanding analysis for properties on the top 10 list
- Generate and distribute the properties monthly billing report and EFT in accordance with the set deadlines
- Follow up with properties at month end to have a timely closing of the books
- To establish effective working relationships with management in the homes and provide support and telephone training as required
- Respond in a timely and clear manner to all properties and residents’ queries.
- Update and maintain residents’ securities and last month rent deposits listings in the system
- To proactively identify opportunities to improve receivables processes
- To develop and maintain procedures for receivables processes
- Other duties as assigned by the Manager

**Qualifications**:
**_Experience:_**

Functional - Accounts Receivable 4-6 years

Bilingualism (French/English) is required

**_Education:_**

College diploma or University degree

**_Skills & Abilities_**
- Strong knowledge of the Accounts Receivable cycle and how it relates to finance
- Knowledge of Microsoft Word and Excel (intermediate)
- Experience in Yardi considered an asset
- Ability to work under pressure and multi-task
- Ability to work independently
- Strong organizational skills
- Strong communication skills
- Strong customer service skills
- Strong attention to detail
- Excellent understanding of the Accounts Receivable Policies and Procedures
- Demonstrates Chartwell’s values of RESPECT

Chartwell’s commitment to diversity and inclusivity is a commitment to hire people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

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