Support Office Advisor-21 Hours

3 weeks ago


Montréal, Canada CGI Full time

CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 600 professionals and 55,000 customers
We are looking for a reliable and motivated individual. Are you ready to play a key role?

**We are ready for you**:

- Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
- Work-life balance: a flexible weekday schedule.
- Work environment recognized as one of the best in the Canada (Great Place to Work certified);
- Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
- Career development supported by a professional development plan;
- Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
- Benefits that fit your needs: Flexible insurance plan, telemedicine, and more

You have to attend a paid full-time training of three (3) weeks.
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Your future duties and responsibilities
ou will help people and make a difference. You will bring a human touch to the relationship between customers and the company. You will guide members in their day-to-day activities.

**On a typical day, you will**:

- Advise and answer questions from the Payroll Advisors and Client Service Advisors;
- Handle more complex client inquiries;
- Advise Payroll Advisors and Client Services Advisors;
- Plan and organize your work to meet expectations and deadlines;
- Act as a point of contact to answer questions;
- Identify situations requiring urgent attention and escalate issues and requests to appropriate resources when necessary;
- Support advisors and master pay on technical aspects not mastered during the call;
- Collaborate on knowledge sharing within the team;
- Work closely with other teams;
- Identify and document issues encountered, issues raised and proposed solutions.

Required qualifications to be successful in this role
- College diploma in administration, accounting or a related field, or any other combination of education and relevant experience;
- 3+ years of payroll experience;
- Developed customer service skills;
- Excellent problem solving skills;
- Ability to work under pressure and meet deadlines;
- Excellent verbal and written English and French.

**Assets**:

- Good knowledge of Microsoft Office (Word, Excel, PowerPoint) and Internet navigation;
- Knowledge of various products, solutions and contributions used by clients such as: Group Benefits, CCQ, Report Generator, General Ledger Interface, etc.;
- Training Understanding the principles of payroll and Mastering the payroll legislation of Cégep Ahuntsic or Canadian Payroll Association (CPA) S.C.P. Certification.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.



  • Montréal, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute...


  • Montréal, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute...


  • Montréal, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute...


  • Montréal, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute...


  • Montréal, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute...


  • Montréal, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute...


  • Montréal, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Program Assistant

    4 days ago


    Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Hiring Unit: - Building 21_ Position Summary: - Presence at Building 21 is mandatory (15 hours/week). - The incumbent will develop a personal research project in collaboration with B21 staff. - The incumbent is required to meet with Anita, Ollivier, or one of the B21 staff once a week. - The...


  • Montréal, Canada CGI Full time

    CGI - payroll services center (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. We are proud of our privileged customer relationships, which have resulted in a very high level of customer satisfaction. Every day, our members help hundreds of customers in a wide range of industries with their employee payroll....

  • Sales Support Advisor

    4 weeks ago


    Montréal, Canada Vooban Full time

    Are you highly organized, rigorous, and recognized for your professionalism and communication skills in both French and English? If you are drawn to the world of IT and artificial intelligence and aspire to become a business development specialist, we have the perfect opportunity for you. We are currently seeking a sales support advisor to join our team. In...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Compliance Advisor

    2 weeks ago


    Montréal, Canada Banque Laurentienne Full time

    Montreal- Risk managementFull Time- 27208- 21 June 2024**Laurentian Bank. Seeing beyond numbers** **Seeing beyond numbers**TM** At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team,...

  • Sales Support Advisor

    1 month ago


    Montréal, Canada National Bank of Canada Full time

    As a Sales Support Advisor on the National Bank Trust team, a Wealth Management business line at National Bank, you will make a concrete contribution to the achievement of the sector's objectives. You support the needs related to business development as well as those related to strengthening the commitment of our customers. **Your job**: - Ensure the...


  • Montréal, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an Employee Relations Advisor, you will be responsible to provide advice and counsel to people managers and employees on complex and high risk workplace situations, providing a fair and transparent employee experience while managing risk to RBC by ensuring compliance with policy and business ethics practices,...

  • Advisor

    3 weeks ago


    Montréal, Canada National Bank of Canada Full time

    A career as an Advisor at National Bank Financial - Wealth Management means putting your expertise to work in support of our network in collaboration with colleagues and business partners. In this role, you will be assisting our wealth advisors and their teams to better understand and use our programs by offering exceptional service that will have a positive...


  • Montréal, Canada Solutions Petal Inc. Full time

    Founded in Quebec City in 2010, Petal is a dynamic and growing company made up of over 350 enthusiasts who have developed innovative real-time care orchestration and medical billing solutions for Health Delivery Organizations. Patient self-scheduling, clinical capacity management, care coordination, physician scheduling and secure communication, all on our...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a Regional Manager with RBC Global Asset Management (RBC GAM), you will provide support to our Canadian Banking advisory roles with regards to RBC GAM products, services, tools, and RBC GAM thought leadership on capital markets and the global economy. You will be supporting Canadian Banking sales and sales...


  • Montréal, QC, Canada Prime Hires Full time

    Bilingual Contract Administrator Contract: - 07/22/2024 to 10/21/2024 Review licensing in line with advisor contracting and provincial requirements Review contracting requirements and process new advisor requests within multiple systems Handle ongoing administrative maintenance for advisors contracted with the company. Ensure processes being followed...