Digital Product Manager, Content Supply Chain

6 months ago

Toronto, Canada Fidelity Investments Full time

Job Description
- You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement._
- Current work authorization for Canada is required for all openings._

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

What You’ll Do

Reporting to the Director, Content Marketing and Marketing Operations the Digital Product Manager, Content Supply Chain is responsible for ensuring that Content and Workflow technology products and platforms drive business results, enable faster time-to-market for content, improve reporting, and optimize workflows for advertising, content, and product campaigns. They are responsible for managing the technology roadmap for the entire content supply chain, from planning through to production, delivery, and analysis. This involves continuously evolving Fidelity’s platforms to meet changing market demands, finding integration and automation opportunities, implementing artificial intelligence (AI) into workflows and maintaining an up-to-date Content and Workflow technology roadmap.

In this role, they will be responsible for reviewing, documenting, and optimizing processes, new technology RFP processes, reviews of existing technology, risk and control assessments for technologies, creating technical product documentation, ensuring proper tracking and tagging for content and reporting. They will collaborate with agencies and vendors to meet deliverables, work closely with various stakeholders, including Marketing, Sales, Product, Advanced Analytics, Development, Quality Assurance, DevOps, Information Systems, Operations, Risk and Compliance to ensure their engagement and collaboration when required. Also, they will troubleshoot workflow implementation issues, perform quality assurance checks, and lead measurement for content workflows, which includes, but not limited to, process measurement and optimization recommendations. leveraged by advisor audiences.

How You’ll Make an Impact- Oversee implementation and integration of content and workflows technology enhancements across the content supply chain, from content creation, asset management, workflow, content distribution platforms, and analytics / reporting systems- Ensure seamless integration of various technologies to enable efficient workflow, scalability and content velocity-
- Work closely with various stakeholders to ensure successful deployment and integration of Content and Workflow technology and marketing tech solutions- Create detailed technical documentation for Confluence (or other records platforms) clearly outlining integration points, data flows and risks/controls- Own and manage the risk and controls assessment process in Content and workflows for Content and Workflow technology- Stay up to date with industry best practices and emerging trends to drive continuous improvement and innovation- Maintain a backlog of enhancements for Fidelity’s content supply chain technology roadmap- Build a yearly scorecard for content and workflows technology- Work closely with Data Analytics to measure content and workflows and prove effectiveness- Foster collaboration and cross-functional partnerships with internal teams to ensure effective implementation and utilization, working particularly closely with IS, Data Analytics and Digital Marketing- Assess and mitigate risks related to content and workflow technologies, ensuring compliance with security and privacy standards- Develop and execute the strategic plan for content, workflows and marketing technologies, aligning it with the overall marketing and business objectives

Skills and Knowledge- Have Strong critical thinking and problem-solving skills- Product owner mindset (e.g. Agile Scrum) driven by business goals, key metrics, and outcomes- Excellent communication and leadership skills, both written and verbal- Enthusiasm for technology, generative AI, automation and an ability to balance vision with execution- Ability to analyze data, glean insights and summarize data and trends for decision makers- Must be very detail oriented and can work well under pressure- Self-starter and fast learner with the ability to work well independently as well as collaboratively with cross-functional teams- The ability to manage multiple priorities in an ever-

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