Information Technology
2 weeks ago
**JOB TITLE: Information Technology (IT) Support Specialist**
**POSITION STATUS: 1-year contract; with Possibility of Extension (35 hrs./week)**
**COMPENSATION: $42,520 per year**
**REPORTS TO: Director of Resources**
**CLOSING DATE: Thursday, May 18, 2023, at 3:00 p.m. EDT**
**Want to be part of a dynamic team that positively impacts the community and lets you grow and reach your full potential? **Working as an Information Technology Support Specialist with the Sault Community Career Centre (SCCC) could be the perfect fit We recognize the importance of a healthy labour market and offer custom-tailored supports to job seekers, employers, and newcomers. We provide opportunities to gain experience from a supportive team in an inclusive workplace and offer a supportive work culture emphasizing work-life balance.
**JOB SUMMARY**
**KEY DUTIES AND RESPONSIBILITIES**
- Provide support to staff and clients experiencing computer and technology problems, both in-office and working remotely
- Maintain, troubleshoot, repair, and administer local area networks (LANs), computer workstations, connections to the Internet, and peripheral equipment
- Update and maintain IT inventory for the organization
- Maintain organizational IT security systems with assistance from Third Party Service Providers and internal staff.
- Administer cloud-based systems to support organizational objectives
- Perform preventive maintenance of hardware and software (computers, printers, photocopiers, video equipment)
- Manage data backup and retrieval processes
- Provide support to allow for high-functioning video conferencing meetings/workshops
- Locate and recommend efficiencies to the current IT infrastructure
- Prepare training manuals and FAQ materials for easy-access end-user guidance.
- Communicate and liaise with IT vendors to obtain the best value solutions to meet organizational needs
- Comply with the SCCC's vision, values, policies, and procedures
**QUALIFICATIONS**
**EDUCATION**
- University degree or College diploma in a related discipline (e.g., Information Technology, Computer Science, Management Information Systems, or other similar diploma/degree programs)
**KNOWLEDGE/EXPERIENCE**
- Effective language and strong verbal and written communication skills
- Excellent analytical and problem-solving skills; Strong work ethic and attention to detail
- Time management and organizational skills
- Expertise in Cloud Computing technologies, e.g., Azure, SharePoint
- Knowledge of computer network design principles, security systems, backup systems, etc.
- Knowledge of the latest technology and advancements for both hardware and software
- Experience and understanding of desktop and server virtualization environments
- Knowledge of Wireless technologies, firewalls, and VPNs
- Excellent troubleshooting skills and the ability to work under pressure
- Awareness of and respect for cultural diversity
- Bilingualism is an asset
**OTHER**
- Satisfactory Criminal Record Check, including Vulnerable Sector Check
- Valid Ontario Class G driver’s license and clean driving record are required
- Ability to work outside of regular business hours when required
- Reside, and be legally entitled to work in Canada
**HOW TO APPLY**
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
**Salary**: $42,520.00 per year
Work Location: In person
Application deadline: 2023-05-18
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