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Customer Service Representative I

4 months ago

Quebec City, Canada IAA, Inc. Full time

IAA, Inc. est à la recherche d’un représentant ou d’une représentante du Service à la clientèle souhaitant se joindre à son équipe à de Quebec City, QC.

IAA, Inc. est l’enchère en direct et en ligne de véhicules récupérés la plus importante au Canada avec des succursales d’enchères en Colombie-Britannique, en Alberta, en Ontario, au Québec, et au Canada Atlantique. L'offre de service d'IAA à l'échelle nationale permet aux vendeurs d'uniformiser les processus dans tout le pays et offre aux acheteurs la plus vaste sélection de véhicules récupérés au Canada. IAA compte plus de 4000 employés compétents et plus de 200 installations aux États-Unis, au Canada et au Royaume-Uni.

Le représentant ou la représentante du Service à la clientèle traite toutes les demandes des clients, sous la direction du superviseur ou de la superviseure du bureau, et s'occupe notamment de toutes les tâches administratives courantes du bureau.

**Fonctions et responsabilités du poste**
- Mettre en pratique la connaissance de l'organisation, des produits, des services et des politiques pour fournir un soutien à la clientèle diversifié par courrier, téléphone et contact personnel direct
- Traiter les commandes et les assignations
- Saisir les données dans le système informatique
- Fournir des informations de référence sur les prix et les livraisons
- Effectuer des tâches de traitement de texte, de classement et autres tâches administratives connexes
- Répondre aux questions, aux plaintes et aux demandes des clients
- Créer de nouveaux dossiers et tenir à jour les dossiers existants
- Traiter tous les documents nécessaires à la préparation de la journée de la vente aux enchères, en obtenant les approbations nécessaires
- Effectuer d’autres tâches qui lui sont assignées

**Scolarité**:

- Diplôme d’études secondaires ou expérience équivalente, de préférence
- 0 à 2 ans d’expérience professionnelle antérieure

**Exigences du poste**:

- Capable de communiquer efficacement avec les clients
- Aptitude à bien fonctionner au sein d'une équipe
- Connaissance de base en informatique
- Compétences en matière de gestion du temps
- Attitude positive
- Capacité à travailler de manière autonome
- Aptitude à communiquer clairement
- Apparence professionnelle et soignée
- Bilinguisme : anglais/français
- Posséder une voiture

En contrepartie de vos excellentes compétences et capacités, nous vous offrons un ensemble d'avantages sociaux, notamment : une assurance maladie, des cotisations de contrepartie de l'employeur à un REER, une assurance invalidité courte durée/invalidité longue durée, une assurance vie/décès accidentel et mutilation, des options d'achat d'actions pour les employés.

IAA est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. IAA est un lieu de travail sans drogue.

**Veuillez noter que l'embauche est conditionnelle aux vérifications satisfaisantes des antécédents**

**English Version**:
IAA Holdings, LLC (IAA), is searching for bilingual Customer Service Associates to join the team at our facility in Laval, QC.

IAA Holdings, LLC (IAA), is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. IAA's national service offering allows sellers to standardize processes across the country and provides buyers with Canada's most extensive selection of salvage vehicles. IAA (NYSE: IAA) has nearly 4,000 talented employees and more than 200 facilities throughout the US, Canada, and the United Kingdom.

The Customer Service Representative addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the office.

**Job Duties/ Responsibilities**:

- Process orders and assignments
- Enter data into the computer system
- Reference pricing and delivery information
- Perform word processing assignments, filing, and related clerical duties
- Respond to customer questions, complaints, and requests
- Set up new records and maintain existing records
- Perform word processing assignments, filing, and related clerical duties
- Process all necessary paperwork in preparation for auction day, securing necessary approvals
- Performs other duties as assigned

**Education/Experience**:

- High School diploma or equivalent experience preferred
- 0-2 years’ previous work experience

**Job Requirements**:

- Able to communicate effectively with customers
- Ability to function well as part of a team
- Basic computer skills
- Time management skills
- Positive attitude
- Ability to work independently
- Clear communication skills
- Professional and clean appearance
- Own a vehicle
- Bilingual in English/French

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, RRSP Employer Matching Contributions, STD/LTD, Life Insur