#23.01 Manager of Housing and Shelters

5 days ago


Victoria, Canada Our Place Society Full time

**23.01 Manager of Housing and Shelters**

**Please See Below for Shift Details**
- **This posting is open to all qualified applicants.**_

Our Place Society is an organization founded on progressive and inclusive Christian values and principles. We work as a team to create a nurturing atmosphere of home and family, where all are welcome. **A team approach is critical to living out our mission and values and directing our work.**

**Position Overview**:
Reporting to the Director of Housing and Shelters, the Manager of Housing and Shelters is responsible for operationalizing, reviewing, and implementing the OPS Housing and Shelter Program at all sites; supporting and capacity building Site Supervisors to ensure the smooth and effective operations of their sites; and coordinating and supporting property management plans for each site in accordance with the mission and the goals of Our Place Society (OPS).

**Duties and Responsibilities**:

- Assists the Director of Housing & Shelters with the ongoing development of a Housing & Shelter Program for all current housing/shelter sites and future new sites and provide support to operationalize all sites
- Develops, reviews, and implements Housing & Shelter program Operational Plan which includes Staff procedure and Handbook; Site Handbook; Site Supervisor Handbook; and Resident Handbook.
- Ensures that resident feedback is collected on an annual basis and taken into consideration as part of the development and review of the Housing and Shelter Program
- Keeps up to date on current housing legislation particularly as it relates to tenant/residents’ rights and ensure that the legislation is appropriately applied within the Housing & Shelter program
- Ensures that Site Supervisors are supporting frontline support staff in developing individual resident plans and provides advice, consultation, and support when necessary
- Works with and capacity builds with Site Supervisors so that they can effectively implement on-site programs, supports and interventions to ensure the well-being and safety of residents. Site resident programming would include and not be limited to monthly resident meetings, and resident community building groups
- Supports Site Supervisors in site operational emergencies such as onsite fires, floods, etc
- Work with the Facilities Manager and Site Supervisors to ensure that each site has a tailored made property management plan
- Consults and collaborates with partner service providers for example Island Health, BC Housing, VicPD, and other community agencies to ensure strong collegial working relationships and consistent service approach across all sites
- Direct, Coordinate and lead the Coordinated Access and Assessment - Capital Regions centralized placement system - Intake process for all the sites
- Represent OPS in meetings with community, municipal, provincial, health and other groups to identify community problems and implement solutions
- Liaises with Internal OPS Departments that have the most impact on the Housing program - for example Food Services, and Facilities to ensure cohesive and integrated service delivery across the Housing & Shelter sites
- Provides input to the Director of Housing & Shelters to complete reports and other funding documents
- Assist the Director of Housing & Shelters and Director of Finance, and as part of the team, in developing and managing an annual Housing budget
- Compiles, maintains, and reports on the monthly, quarterly, and annual program statistics
- Analyzes trends in the program, identifies issues and recommends solutions to the Director of Housing & Shelters
- Coordinates, schedules, and facilitates Site Supervisor regular meetings and other administrative scheduling and tasks pertaining to the leadership team in Housing & Shelters
- Monitors and supports the Site Supervisors in enforcing the collection of monthly rent contributions and audit arrears, including repayment agreements.
- Monitors the coordination and delivery of the Clean Team and ensures that the Honorariums are delivered monthly
- Authorizes the purchase of site operations related goods and services within spending authority pertaining to Housing and Shelter programs
- Direct Supervision of the Scheduling department and scheduling staff
- Oversees and monitors payroll submission by Site Supervisor; ensuring submitted timely and accurately to Finance as per set procedures. Training Site Supervisors when needed.
- Ensures Orientation manuals are reviewed and updated regularly, and that Site Supervisors provide all new staff members with a comprehensive orientation to their job.
- Works with the Director of HR and Site Supervisors to ensure that Housing team staff are receiving appropriate and effective training.
- Provide monthly Supervisor for all direct reports as well as an annual performance review.
- Review opportunities to build Site Supervisor and frontline staff capacity within our current Housing & Shelter sites
- Deputizing f



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