23.82 Site Supervisor

7 months ago

Victoria, Canada Our Place Society Full time

**23.82 Site Supervisor**

**Housing and Shelters**

**Please See Below for Shift Details**
- **This posting is open to all qualified applicants.**_

Our Place Society (OPS) is an organization founded on progressive and inclusive Christian values and principles. We work as a team to create a nurturing atmosphere of home and family, where all are welcome. **A team approach is critical to living out our mission and values and directing our work.**

**Position Overview**:
Reporting to the Manager of Housing & Shelters, the Site Supervisor will be responsible for assisting in the operation of one of our Supported Housing or Shelter sites.

**Duties and Responsibilities**:

- Create a safe, welcoming, and calming environment for the family members/residents entering our facility. Stay observant of the environment and provide calming intervention as required to ensure the safety of everyone and policies are being respected.
- Complete initial employee performance evaluations, monthly supervisions, statistics, payroll, and other admin tasks as required.
- Collaborate with team/management in program evaluation and program development.
- Provide first response to crisis intervention as required. Communicate with team members and Manager of Housing & Shelters and work alongside them to deescalate and resolve situations. Call for assistance when appropriate. Report all incidents, observations, and unsafe conditions through the proper channels.
- Provide Supervision/direction to all Supported Housing or Shelter Staff in conjunction with the Manager. Directing and supporting Team Lead Staff. Involved with onboarding and training new staff.
- Acts as an advocate on behalf of family members/residents, working for rightful justice and fair treatment, taking appropriate action to assist. Working with family members/residents to build life skills and move toward permanent housing.
- Overseeing the Intake process of new residents.
- Keep facility in a clean and tidy state at all times.
- Maintain a professional yet compassionate relationship with family members.
- Works alongside and provides leadership, support, and training to volunteers in their roles serving family members/residents for OPS.
- Facilitate regularly scheduled Resident Meetings.
- Facilitate regularly scheduled Staff Meetings.
- Provides frontline supervision and maintains a presence on-site.
- Responsible for the timely collection and reporting of site’s program fees.
- Overseeing that Room Inspections and turnovers occur regularly and timely.
- Upholding and modelling Our Place Society’s values.
- Debriefing with staff and residents following critical incidents.
- Liaising with community and neighbour of assigned site.
- Participation in On-call rotation with other Site Supervisors
- Follow all BCGEU General Services collective agreement policies.
- Investigate and complete any discipline/investigation meetings or discipline procedures.

**Qualifications**:

- **Education and Experience**:_
- Any post-secondary education is an asset with preference in the human and social services field in a Degree, Diploma or Certificate program such as: BSW, Mental Health Worker, Community Health Worker, Mental Health and Addiction Worker and Social Services Worker.
- Equivalent experience in the community social services sector with working knowledge of community support agencies and resources will be considered.
- Knowledge of current social issues related to homelessness, mental illness and drug addiction is essential.
- **Skills and Abilities**:_
- Supervisory experience is required, two years is preferred in a similar position.
- Experience working with marginalized populations is essential.
- Proficient in Excel, Outlook, and Word.
- A clear understanding of Statistical Terms and Concepts.
- Comprehensive knowledge in revising program Policies and Procedures.
- Comprehensive knowledge of the BCGEU General Services Collective Agreement and be able to implement.
- Skilled in problem solving and demonstrates strong analytical abilities.
- Strong ability to foster an environment for employee/ resident engagement.
- Familiarity with related resources and other services, such as welfare system, addiction, and mental health support agencies.
- Demonstrated ability to work with challenging behavior and stressful situations.
- Non-Violent Crisis Intervention training and First Aid Certification an asset.
- Naloxone training an asset.
- Flexible and tolerant attitude to diverse cultures.
- Ability to work independently.
- Ability to communicate effectively with clients and co-workers both verbally and in writing.
- Effective personal boundary setting skills with both clients and co-workers.
- Demonstrated problem solving/organizational skills.
- Strong multi-tasking skills

**Working Conditions**

**Shifts**:Full time (37.5 hours per week), Monday to Friday, day shifts. May be required to work weekends - note that schedule should be flexible to meet with day and night sh

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