24.12 Housing/shelter Support Worker

6 months ago

Victoria, Canada Our Place Society Full time

**24.12 Housing/Shelter Support Worker**

**Night Shelter**

**Please See Below for Shift Details**
- **This posting is open to all qualified applicants.**_

Our Place Society (OPS) is an organization founded on progressive and inclusive Christian values and principles. We work as a team to create a nurturing atmosphere of home and family, where all are welcome. **A team approach is critical to living out our mission and values and directing our work.**

**Position Overview**:
Reporting to the Site Supervisor and Team Lead, the Housing / Shelter Support Worker participates directly in identifying clients’ problems, needs and risks. Plans and conducts individual counselling sessions using basis one on one counselling techniques. Provides specific basic life skills building in problem areas. They are directly involved in the engagement and provision of services from intake procedures and programs to help residents/shelter users succeed in their goals. The Housing / Shelter Support Worker advocates for residents, resolves difficult or sensitive issues or problems, responds to medical emergencies including overdoses, and maintains a safe and welcoming environment for a marginalized population.

The duties and responsibilities reflect the needs of our residents/shelter users and our housing and shelter programs. These duties are listed but not limited to the areas included below.

**Duties and Responsibilities**:

- **Resident/Shelter User and Program Needs**:_
- Assist with all aspects of resident support plan development and delivery of services, in collaboration with Team Lead/Site Supervisor and support team if applicable.
- Develop rapport and trusting yet professional relationships with residents.
- Assist with “Meet and Greet” of prospective residents and new resident/shelter user intakes.
- Perform wellness checks.
- Participates in the set-up of shelter upon arrival and clean up before end of shift.
- Distribute harm reduction supplies, personal hygiene supplies, cleaning supplies, meals, etc. to residents.
- Assist residents with activities such as room cleans; clean out vacant rooms.
- Develops and implements short-term, issue specific intervention plans within program guidelines by one-on-one support, in consultation with the Site Supervisor and/or with any outside agencies, such as ACT teams, detox and treatment programs.
- Evaluates the effectiveness of the intervention plan, reports on clients’ progress, and discusses related concerns with the Supervisor in order to resolve identified problems and move towards defined objectives.
- Gathers information relevant to the client’s problems, needs and risks by interviewing, observing behavior, meeting with any other service providers, and using a variety of inventories, checklists, and questionnaires. Reviews the information gathered to identify problems, needs and risks.
- Plans, prepares, and conducts basic individual counselling session using techniques such as active listening, conflict resolution, basic psycho-educational group methods to resolve identified problems, needs and risks.
- Maintain an active file for each assigned resident. This includes electronic log notes for all pertinent interactions and observation. Maintains all records and statistics and provides reports to the Supervisors as required.
- Outlines services provided by the program and provides information on referrals to other community service providers, resources and professionals as required.
- Use various influential techniques guided by social work standards and methods to clients that are resistant to support and intervention.
- Assist with laundry as needed and maintain on-site laundry rooms.
- Support residents with developing independent life skills such as household management, medication management, socialization, money management, decision-making, time management, etc.
- Maintain a working knowledge and understanding of laws and legislation which affect our residents such as Mental Health Act, Ministry of Social Development and Poverty Reduction, Human Rights.
- Utilize de-escalation skills to mitigate challenging situations and maintain a safe and calm environment.
- Maintain professional boundaries while displaying empathy and compassion.
- Respond to medical emergencies including overdoses. Provide emergency first aid such as administering naloxone and performing CPR. Provide non-emergency first aid such as minor wound care.
- Liaise with partner agencies and other professionals/support teams. Participate in cross-agency working groups as required.
- Accompany residents to meetings and appointment as required.
- Communicate an effective shift exchange.
- Complete Incident Reports according to procedure.
- Ensure that violations of the program agreement are addressed and followed up on, in collaboration with the team and Team Lead / Site Supervisor, as necessary.
- Collaborate with team on how to engage residents, utilizing a Team Approach as needed. Recog

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