Account Supervisor

3 weeks ago

Montréal, Canada Wunderman Thompson Full time

**Who we are**:
At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

**Who we are looking for**:
Wunderman Thompson is looking for a collaborative Account Supervisor to join our CX team creating complete digital customer experiences for our Canadian and American clients. Collaborating across a portfolio of brands and reporting to the Business Director, you will build strong relationships with client partners and guide the development of impactful digital experiences and website related projects.

**What you'll do**:

- **Team **| Manage and motivate project teams. Review team deliverables and work with strategists, creative and production teams to create engaging and impactful work. Be an internal resource for product information, competitive climate, and brand guidelines.
- **Process **| Draft scopes of work for assigned projects. Develop well-written project briefs and workback schedules. Manage assigned projects ensuring they enter the market on time and on budget. Document all client and agency meetings and help manage budgets and finances.

**Who you are**:

- **Agile | **A get-things-done attitude. You dig in and figure out how to work around problems. You anticipate requirements and manage expectations.
- **Optimistic and focused | **Work well with different teams and personalities. You place an importance on the details.
- **Open and collaborative | **We are a close-knit and supportive team and we're working with a lot of unknowns - you must champion team environments that are supportive and encouraging.

**What you'll need**:

- 4+ years of relevant experience in a creative or digital agency.
- Experience delivering digital campaigns from start to finish across different digital media.
- Experience executing projects on enterprise level/CMS platforms.
- Experience building partnerships and positively influencing team members and clients.
- Skillful at crafting a well-articulated and supported point of view.
- English and French fluency.

**What we offer**:

- **Passionate, driven people **| We champion a culture of people that do extraordinary work.
- **Consciously cultivated culture **| We aim to embody the behaviours to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
- **Competitive benefits **| What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
- **Growth-minded opportunities **| We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through Wunderman Thompson and WPP, so you can continue to grow personally and professionally.
- #LI-SS1_

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency. For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram.

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