Community Facilitator

6 months ago

Mississauga, Canada Indus Community Services Full time

**Job Position: Community Facilitator**
**Department: Newcomers Services**
**Status: Full-Time - 35 hours per week**
**Location: Mississauga & Brampton**
**Compensation: $28.33 per hour plus benefits**

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

**Vision**: To be leaders in building strong and inclusive communities.
**Mission**: We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

**Position Summary**:
The Community Connections program aims to build resilient and integrated communities by matching established Canadian volunteers with newcomer families, individuals, youth and seniors in supportive relationships that will enhance their ability to integrate and successfully settle in their communities. The incumbent is responsible for planning and facilitating community development initiatives, community-based mentoring programs, activities and volunteer-led mentoring projects and organizing activities to provide newcomers with opportunities to engage with the broader community and obtain greater familiarity with Canadian society, their community and local resources.

**Responsibilities and Duties: (but not limited to)**
- Plan, coordinate and facilitate an effective Community Connections program to foster integration, social inclusion and intercultural awareness.
- Plan and facilitate a variety of community development initiatives e.g. connecting clients to local community hubs and groups.
- Provide monthly content updates on past and upcoming events in agency and partnership newsletters.
- Assist with setting up and conducting focus groups and interviews with stakeholders and residents.
- Develop and coordinate individual and group mentorship programs, and facilitate in-person/virtual workshops to support the integration of newcomers, including youth and seniors, into their new community and becoming fully engaged in Canadian life.
- Develop and implement strategies, outreach activities and establish appropriate community partnerships to recruit newcomer clients and encourage them to take volunteer leadership roles to better connect in their communities.
- Respond to program inquiries and referrals; Assess and identify service requirements.
- In conjunction with Volunteer Services, recruit, screen, train, match, coach and supervise Community Connections (CC) volunteers.
- Promote the program to gain community support for the program and the organization.
- Liaise with volunteers and clients; Act as the first point of contact for all CC volunteers and clients.
- Assess client needs, make appropriate volunteer matches, monitor and document ongoing match activities.
- Research and provide information on a variety of activities, community events and celebrations for clients and volunteers to jointly attend/participate.
- Ensure that monthly and annual service targets are managed and met.
- Maintain program database using Sumac, Caseworks, iCare, and volunteer and client files.
- Maintain accurate records, statistical data and program reports; including accurate records of volunteer hours.
- In conjunction with the Manager and Human Resources:

- Deliver volunteer information sessions for new and potential volunteers following a pre-determined schedule.
- Provide orientation and on-going training to volunteers to increase their understanding of Indus, our clients, services and their roles and responsibilities.
- Develop a viable outreach plan and implement effective strategies to ensure on-going recruitment of clients and volunteers with the right skills to meet the monthly and annual program targets.
- Plan and implement volunteer recognition activities.
- Develop role descriptions, policies, procedures, orientation and training materials, conduct interviews and deliver orientation and training sessions.
- Maintain forms and records to accurately document volunteer activities.
- Follow intake, interview, and screening protocols for potential volunteers to ensure the best match between the skills, qualification, and interests of the volunteer and client needs.
- Ensure continuous program improvements including:

- Fostering community partnerships and collaborations to enhance recruitment of clients and volunteers.
- Implementing best practices in volunteer management and coordination.
- Ensuring service delivery meets client and volunteer expectations and program standards.
- Monitoring and updating program content on Indus’ website and other external sites.
- Assisting with quality assurance audits/surveys of the program; collecting and analyzing feedback from clients and

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