Delivery Manager

3 weeks ago


Quebec City, Canada Relation1 Full time

**OSF Digital** is a leading digital transformation firm with a global footprint in 30+ countries and nearly 2000 employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands throughout their entire digital transformation journey. Every day, we work with the largest and most well-known firms across the globe; and every day, we create meaningful customer experiences. We believe that when we unite as one team and pursue one shared vision, that we can revolutionize how our customers work. We are built on Six Core Values: 1) One team; 2) Results Anywhere; 3) Outperform; 4) OSF Excellence; 5) Driven By Change and; 6) OSF Strong.

**Responsibilities**:

- Monitor project budgets and work with Project Managers and Project Teams to keep them under control and on target.
- Manage staffing and capacity planning, in order to identify and engage the best people available for each project as necessary.
- Support and supervise projects/portfolio and staffing resources.
- Proactively lead collaborative and planning processes to ensure projects delivered in as efficiently and timely as possible, including monitoring of project start times and deliverable deadlines.
- Review schedules to maximize use of staff and project execution on an ongoing basis.
- Assist the teams with familiarization on products, procedures and best practices required.
- Help support presales activities including prioritization, scope of work, resource allocation etc.
- When necessary, be the first escalation point for the customers.
- Plan, monitor and act in such a manner that division KPIs are met/overachieved.
- Create reports regarding division performance.
- Keep teams and projects on track, update key stakeholders on progress.
- Proactively lead collaborative and planning processes, prioritising the work that needs to be done against the capacity and capability of the team.
- Problem solve, anticipate obstacles and take a solutions-focused approach to any potential impacts on including: negotiating with stakeholders, refocusing senior leadership etc.

**Requirements**:
**Requirements**:

- Leadership/ Management Skills: previous extensive experience on driving, coaching, mentoring and leading teams.
- Resource Management: deep knowledge and experience on how to design and build a high effective team, balancing skills and constraints;
- Very good experience with software development processes, like SCRUM and Waterfall;
- Communication: Good verbal and written communication skills, for both team and customer communication;
- Customer Facing: Must drive customer satisfaction and address complains and problems.
- Experience of at least 3 years as a Program Manager, Portfolio Manager, Delivery Manager.

**Nice to have**:

- Experience on Salesforce Marketing Cloud Suite of products
- Experience with Salesforce products or any other competitor.
- Experience with tools: Jira, Confluence, Community, Slack, SharePoint, etc.


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