Customer Service Representative/dispatcher

4 weeks ago

Hamilton, Canada Environmental 360 Solutions Full time

**Company Overview**

Founded in 2018, Environmental 360 Solutions (E360S) is dedicated to becoming North America's leading and most trusted environmental management company. Growing through acquisition and organic growth, E360S provides environmental and waste management solutions to municipalities and commercial customers.

**Position Description**

We currently have an exciting role for a Dispatcher and service coordinator to complement our Hamilton office with ensuring excellent service to our customers.

**Position Responsibilities**
- Schedule routes and dispatch crews to ensure operational efficiency and customer satisfaction
- Perform data entry duties in the Company’s system (TRUX)
- Use software tools to manage a variety of tasks, such as procurement, time and attendance, fleet management control, expense reporting, inventory, accounts receivable, accounts payables etc.
- Complete, daily, weekly, and monthly compliance paperwork
- Validate timecards and overtime to submit to payroll for processing
- Support Management to ensure that they are optimizing the efficiencies of their respective crews
- Act as the first point of contact to provide information to customers.
- Coordinate program participation and changes to regional policies, communicate with managers about operational concerns and or logistics issues
- Coordinate daily with maintenance on operational needs
- Prepare quotations for customers (work with Sales or Operations Manager)
- Provide administrative support to the Transportation Operations Manager as needed

**Qualifications**
- 3 - 5 years’ experience in a dispatch role
- Knowledge of the city and region
- Administrative experience is an asset
- Highly organized with strong attention to detail
- Flexibility and willingness to work simultaneously on a wide range of tasks and projects
- Experience in waste industry is considered an asset
- Strong communication skills (both verbal and written)
- Proven ability to work independently while being a team player

**What We Offer**
- Competitive base salary
- Company sponsored benefits
- Coaching and mentorship
- RRSP/DPSP Contributions
- Dynamic Canadian-owned company with impressive growth potential

**How To Apply**
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified._

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Profit sharing
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: One location

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