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Customer Service Representative

3 months ago

Hamilton, Canada Watson Building Supplies a GMS Company Full time

Our Burlington office is seeking a skilled and motivated Customer Service Representative. The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training in product knowledge of building materials for the drywall industry will be provided.


Responsibilities

  • Act as an ambassador of the company with all employees and customers.
  • Maintain an emphasis on a safety culture, customer service, and efficiency as a top priority.
  • Work with other team members (dispatch, warehouse, and delivery) to ensure a high level of effectiveness.
  • Assist with business development through phone sales – contacting key or dormant accounts to promote products and services.
  • Assist outside sales with job quoting and sales administration.
  • Ad hoc reporting and tracking of sales activity.
  • Customer service and communication – in store sales and other
  • Store administration, inventory and maintenance – Invoices, accuracy, and cycling.
  • Open document management of POs, SOs, Transfers, and Credits
  • Communicate issues and successes to appropriate superior(s) in a timely manner.
  • Communicate all information and instructions respectfully.
  • Follow all regulations and company policies and procedures.
  • Other duties as assigned.


Skills and Qualifications

  • Health and safety conscious.
  • Ability to take direction and promote a team atmosphere at all times.
  • University degree or diploma in business or equivalent experience and on the job training.
  • Previous experience in building materials supply industry preferred.
  • High degree of reading, writing, numeracy, and oral communication skills (speak, read, and write in English).
  • Pleasant phone manner.
  • Ability to problem solve, prioritize, and manage multiple assignments.
  • Strong computer skills and ability to use Excel (pivot tables and reports), Outlook, PowerPoint, and Word.
  • High attention to detail.
  • Ability to work under pressure and comfortable with tight deadlines and customer demands.
  • Ability to cope with last minute changes.
  • A positive attitude.
  • Ability to work independently and as team.
  • Physical requirements include.
  • Sitting for long periods of time.
  • Ability to lift and carry up to 20 lbs.
  • Climbing up and down stairs (houses and trucks).
  • Bending and standing with weight.


Compensation

  • Bonus
  • Benefits
  • Health Benefits - Company paid including drug coverage, dental, vision, disability, and life insurance.
  • Retirement savings
  • Perks - Employee recognition programs, company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more.


If you feel we are a good fit for your career goals and skill set, we invite you to apply and look forward to reviewing your application. As part of the GMS Inc. family of companies, you can launch your career with a North American building materials distributor and discover opportunities for growth and advancement.


Vision

We will be the Premier distributor in every market we serve through embracing our unique Culture and professional humanity.


Mission

We create opportunities, build significant relationships and deliver solutions.


Core Values

1. Our people have the independence and authority to make a difference.

2. We invest in relationships and every person is important.

3. Our highest priority is serving others.

4. We passionately pursue a safe work environment along with a relentless focus on operational excellence.

5. We believe you can never go wrong, doing the right thing.


We are an equal opportunity employer.