General Manager

6 months ago

Surrey, Canada Kesari Indian Sweets & Eats Full time

As the General Manager of Kesari, you will drive revenue and profitability for our establishment. Your role will be pivotal in developing and executing strategies to boost revenue, enhance guest satisfaction, and optimize operational efficiency within our restaurant. You'll manage labour and raw material costs, events and promotions. Your team management skills will contribute to creating a safe and inclusive work environment for all guests.

**Perks**
- 100% coverage of Extended Group Benefits.
- Benefit from staff discounts on food while working and on your days off..

**Duties & Responsibilities**
- Develop and implement revenue generation strategies tailored to Kesari unique offerings and target market.
- Streamline operational processes and establish Standard Operating Procedures to enhance productivity, minimize waste, and optimize resource allocation in line with revenue goals.
- Craft promotions and events to attract and retain patrons.
- Work closely with the ownership team to create revenue forecasts, manage budgets, and analyze financial reports to meet or exceed revenue targets.
- Manage a front-of-house team, including scheduling, training, supervision, performance management, and career development.
- Provide outstanding customer service to guests and exceptional leadership to employees.
- Enforce and monitor all health, safety, and sanitation standards.
- Manage bi-weekly payroll, including cash tip payouts and tip submissions to Accounting.
- Update tap menus, including adding fresh releases.
- Assist with server, supervisor, and assistant general manager duties.
- Contribute to a positive work environment, fostering teamwork and collaboration among staff to build strong team morale.

**Qualifications**
- A minimum of 2 years of experience in the food and beverage industry is required.
- Strong leadership and management skills, with experience managing teams of 20+ staff.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Proven track record of achieving financial targets.
- Ability to multitask and work in a fast-paced environment.
- Experience in using restaurant software, including Point of Sale and shift scheduling software.
- Experience in onboarding new staff.
- Ability to stand for long periods, move/walk consistently throughout your shift, and lift up to 50 pounds.
- Must be legally entitled to work in Canada.
- Willingness to work flexible hours, including nights, weekends, and holidays.
- A bachelor's degree in hospitality management, business administration, or a related field is required.

**Preferred Skills**
- Knowledge of business operations, including profits and loss methodology.
- Knowledge and passion for craft beer, brewing processes, and industry trends.
- Experience in creating employee communications and SOPs.
- Experience in assisting with revenue-generating events and promotions.

Kesari is committed to fostering a diverse and inclusive workplace, where equal opportunities are available to all team members and applicants. We celebrate differences in race, ethnicity, gender, sexual orientation, age, religion, and other dimensions of diversity. Our company culture supports a diverse, open, safe, and respectful workplace, and we are dedicated to creating an inclusive environment for all team members to grow, learn, and improve our approaches together.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

**Salary**: From $17.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Language**:

- English (preferred)

Work Location: In person

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