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Travel Assistant

7 months ago

Ottawa, Canada Canadian Tire Corporation, Ltd. Full time

Responsibilities:

- Provide excellent customer service to guests, ensuring their needs are met and exceeded
- Assist with check-in and check-out procedures, including handling reservations and payments
- Answer phone calls and respond to guest inquiries in a professional and timely manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a seamless guest experience
- Handle guest complaints or issues with empathy and problem-solving skills
- Promote hotel amenities and services to guests
- Requirements:

- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software, including reservation systems
- Detail-oriented with excellent organizational skills
- Flexibility to work shifts, including evenings, weekends, and holidays
- Skills:

- Sales: Ability to promote hotel amenities and services to guests, upsell when appropriate, and meet sales targets.
- Hotel: Familiarity with hotel operations, including check-in/check-out procedures, reservations management, and guest services.
- Hospitality: Understanding of the importance of providing exceptional customer service in the hospitality industry.
- Customer Service: Ability to interact with guests in a friendly and professional manner, addressing their needs and resolving any issues that may arise.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $132.50-$301.84 per day

Expected hours: 21 per week

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Work from home

Flexible Language Requirement:

- French not required

Application question(s):
Work Location: In person