Parts Advisor

3 weeks ago

Burlington, Canada Liebherr-Canada Ltd. Full time

Do you have a passion for the heavy equipment industry and have an experience in parts? Then come join our growing Earth Moving Technology Team This position is responsible for providing support to both customers and Liebherr field technicians with respect to all aspects of the parts and supply chain processes. Specifically, the role will respond to customer inquiries for parts and will provide support. In addition, this position is responsible for performing an array of parts and warehouse functions including managing parts inventory and stock in the warehouse, accepting and processing incoming stock and materials, and picking and filling orders from stock.

**Responsibilities**:

- Respond to customer requests for parts - provide parts pricing and availability, assist with array of questions, produce parts and service quotes, investigates and solves customer problems / issues
- Prepare purchase orders and process requisitions and purchase orders for supplies and equipment
- Create, ships and receives all branch transfers
- Assist with the administration of vendors and other representatives
- Work order management including opening and closing of work orders in an accurate manner ensuring all labour, parts, sublet, lubricant, shop supplies, cores and parts credits are accurate and invoicing of work completed per company policies and KPIs
- Confer with staff, users and vendors to discuss defective or unacceptable goods or service and determine corrective action
- Issue Proforma and final invoices to customers and request purchase orders
- Prepare regular reports to provide to service and parts management
- Checks and submits MMS / Form reports to Payroll team
- Assist with warranty claims administration and shipping
- Stock handling, parts identification and cataloging parts and assemblies
- Order, receive, inspect and sort stock purchase orders from factories and distributors depending on business area
- Input parts and order parts for processing work orders and conduct parts searches to determine availability
- Create daily status updates of all open work and schedule updates
- Assist technicians with parts ordering for their assigned jobs
- Reconcile and approve weekly/monthly logistics, and branch invoices
- Keep a clean and safe working environment with optimized space utilization in the warehouse
- Perform inventory controls and keep quality standards high for audits
- Monitor and investigate inventory discrepancies and adjustments
- Participate in the Liebherr Canada Safety Program

**Competencies**:

- At least 3 to 5 years of parts experience in the heavy equipment industry or relevant industries (automotive, truck/coach)
- Valid forklift license is preferred.
- Co-ordination and administrative skills in heavy equipment industry, construction or distributor environment
- Basic math skills
- Attention to detail and strong organizational skills
- Purchase order processing experience
- MS Office proficiency
- Familiarity with parts systems (ERP, catalogs )
- Related software experience including service reporting /time entry, invoicing, use of parts catalogues and electronic inventory systems
- Warehousing / stockroom experience
- Lifting/carrying as per PDA and ability to operate scales, pump trucks and packaging equipment

**Our Offer**:

- Competitive wages (premiums & allowances for select roles*)
- International training opportunities
- Challenging work opportunities
- Comprehensive benefits and employer paid premiums from day one
- Paid vacation & health and wellness days
- Generous employer RRSP matching
- And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

**One Passion. Many Opportunities.**

**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has ten branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.

**Location**:
Liebherr-Canada Ltd.

1015 Sutton Drive

L7L 5Z8 Burlington, ON

Canada (CA)

**Contact**:
Natalie Ely

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