Customer Service Representative

3 weeks ago

Pickering, Canada Alltemp Products Full time

JOB SUMMARY

DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

Specific duties include, but are not limited to:

- Answer and direct all incoming calls.
- Speak, Write & Read French fluently.
- Entering data from customer-generated purchase orders including part numbers, pricing and shipping instructions into our SX. enterprise system
- Imputing and maintaining EDI orders on multiple platforms
- Edit and verify all orders received for pricing and product availability.
- Prepare custom papers for US customers.
- Handle pricing requests and research existing quotes.
- Resource Google on Distribution networks, tracking shipment and product information for customers.
- Record or file copies of orders received according to order received dates.
- Generate picking slips for the warehouse staff and invoicing for customers.
- Resolve customer issues/problems within a specified time frame.
- Advise customers of credit approvals and denials
- Initiate customer credits and return merchandise authorization requests along with lost or damage freight claims.
- Work closely with field representatives to provide superior service to customers.
- Various administrative functions including filing, data entry and administrative support functions for customer service department.

SKILLS AND EDUCATIONAL REQUIREMENTS

Must be able to work in a fast paced, high-volume environment, and have a strong attention to detail. Must be a proactive “self-starter” who can work well without supervision. Must have ability to prioritize and resolve customer related issues effectively with limited supervision. Position requires a high energy level & ability to prioritize heavy volume workload. Analytical and detail skills a must. Must have a background in at least one EDI platform. Experience with industry standard software programs such as Microsoft Office required. Completion of a High School diploma and 2 years of inside sales/call center/customer service experience. Fluent in both English and French. Knowledge of Infor SX. enterprise and Salesforce a plus.

INTER-RELATIONSHIPS

Direction is given by the General Manager VP. Regular interface with all levels of corporate employees and contact with field staff as well, particularly warehouse and shipping, and outside sales team. High level of contact with outside customers.

WORKING CONDITIONS

Smoke-free, professional office environment. Workstation may be in a high traffic area within a busy department. The standard workweek is 37.5 hours, with the ability to work overtime when needed.

PHYSICAL REQUIREMENTS

Must have the ability to use hands and fingers to complete tasks quickly and efficiently. In addition, must have the ability to move freely throughout the facility without physical limitation, and capacity to sit for long periods of time. Must be able to lift up to 25 lbs., and have the ability to bend, stoop and reach.

Pay: $25.00-$30.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Pickering, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-05-05

  • Customer Service Representative

    4 weeks ago

    Pickering, Canada Sue Atkinson Insurance Agency Ltd. Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Pickering, ON Type: Full Time **Position Overview**: Our successful Desjardins Insurance Agency is seeking a qualified professional to join its winning team for the role of Customer Service Representative. We seek an energetic professional, interested in helping our...

  • Customer Service Representative

    1 month ago

    Pickering, Canada Sue Atkinson Insurance Agency Ltd. Full time

      Customer Service Representative - Desjardins Insurance Agent Team Member Location: Pickering, ONType: Full TimePosition Overview:Our successful Desjardins Insurance Agency is seeking a qualified professional to join its winning team for the role of Customer Service Representative. We seek an energetic professional, interested in helping our business...

  • Customer Service Representative

    1 month ago

    Pickering, Canada Randstad Canada Full time

    Dive into the world of exceptional customer service as a Customer Service Representative at a leading distributor of access products in the heart of Pickering, Ontario. Join a vibrant team committed to providing a seamless experience for our valued clients.Position: Customer Service RepresentativeShift: Monday to Friday, 8 am to 4 pm with a 30-minute...

  • Customer Service Representative

    4 weeks ago

    Pickering, Canada Randstad Canada Full time

    Dive into the world of exceptional customer service as a Customer Service Representative at a leading distributor of access products in the heart of Pickering, Ontario. Join a vibrant team committed to providing a seamless experience for our valued clients.Position: Customer Service RepresentativeShift: Monday to Friday, 8 am to 4 pm with a 30-minute...

  • Customer Service Representative

    1 month ago

    Pickering, Canada Randstad Canada Remote Work Freelance Full time

    Dive into the world of exceptional customer service as a Customer Service Representative at a leading distributor of access products in the heart of Pickering, Ontario. Join a vibrant team committed to providing a seamless experience for our valued clients.Position: Customer Service RepresentativeShift: Monday to Friday, 8 am to 4 pm with a 30-minute...

  • Customer Service Representative

    4 weeks ago

    Pickering, Canada Randstad Canada Remote Work Freelance Full time

    Dive into the world of exceptional customer service as a Customer Service Representative at a leading distributor of access products in the heart of Pickering, Ontario. Join a vibrant team committed to providing a seamless experience for our valued clients.Position: Customer Service RepresentativeShift: Monday to Friday, 8 am to 4 pm with a 30-minute...

  • Customer Service Representative

    2 weeks ago

    Pickering, Canada GFL Environmental Full time

    GFL Environmental is looking for a Customer Service Representative to be based out of Pickering, ON. The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner....

  • Customer Service Representative

    2 weeks ago

    Pickering, Ontario, Canada GFL Environmental Inc. Full time

    Customer Service Representative page is loaded Customer Service Representative Apply locations Pickering, Ontario time type Full time posted on Posted Yesterday job requisition id R15890 GFL Environmental is looking for a Customer Service Representative to be based out of Pickering, ON. The Customer Service Representative will assist in selling and...

  • Customer Service Sales Representative

    4 weeks ago

    Pickering, Ontario, Canada Invitica Solutions Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Invitica Solutions is Durham's leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering profitable results and...

  • Customer Service Sales Representative

    2 months ago

    Pickering, Ontario, Canada Invitica Solutions Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Invitica Solutions is Durham's leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering profitable results and...

  • Customer Service Representative

    3 weeks ago

    Pickering, Canada Lifemark Health Group Full time

    **Customer Service Representative - Lifemark Physiotherapy Kingston & Brock** **Permanent Part-Time** **Location: 1550 Kingston Road** **Pickering,** **Ontario** Do you want to work and enjoy the support of our understanding Clinic Director? If so, come and join us at **Lifemark Physiotherapy Kingston & Brock**, a **Lifemark Health Group **company,...

  • Customer Service Representative

    1 week ago

    Pickering, Canada Lifemark Health Group Full time

    **Job Title: Customer Service Representative - Lifemark Physiotherapy Kingston & Brock** - Location: 1550 Kingston Road Pickering, Ontario Employment Status: Permanent Part-Time Schedule: Monday - Thursday (11:00 - 16:00) and Saturday (08:00 - 14:00) Rate Compensation: $17.00 - 18.00 per hour Do you want to work and enjoy the support of our understanding...

  • Customer Service Representative

    4 weeks ago

    Pickering, Canada BMO Financial Group Full time

    1360 Kingston Rd, Unit 15 Pickering Ontario,L1V 3B4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    4 weeks ago

    Pickering, Canada BMO Financial Group Full time

    1360 Kingston Rd, Unit 15 Pickering Ontario,L1V 3B4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    1 week ago

    Pickering, Canada BMO Financial Group Full time

    1360 Kingston Rd, Unit 15 Pickering Ontario,L1V 3B4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    4 weeks ago

    Pickering, Canada Lifemark Health Group Full time

    **Customer Service Representative - Lifemark Physiotherapy Kingston & Brock** **Permanent Full-Time** **Location: 1550 Kingston Road** **Pickering, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a...

  • Quality Customer Service Representative

    2 weeks ago

    Pickering, Ontario, Canada GFL Environmental Inc. Full time

    Customer Service Representative page is loaded Customer Service Representative Apply locations Pickering, Ontario time type Full time posted on Posted Yesterday job requisition id R15890 GFL Environmental is looking for a Customer Service Representative to be based out of Pickering, ON. The Customer Service Representative will assist in selling and...

  • Customer Service Representative

    2 weeks ago

    Pickering, Canada BTNX Inc. Full time

    **Role Overview** As a Customer Service Representative, you will be at the forefront of creating a positive and lasting impression for our customers. This role demands excellent communication skills, a strong problem-solving ability, and a commitment to delivering outstanding customer service. Your dedication to understanding customer needs and providing...

  • Customer Service Representative

    4 weeks ago

    Pickering, Canada Millennial Moving Staging The GTA Full time

    **Job overview** The Customer Services Representative is responsible for supporting, coordinating and assisting Millennial Moving Inc & Staging the GTA with daily duties. **Responsibilities and Duties**: 1. Answering calls from clients and prospects in a professional manner 2. Arrange and coordinate address, time & location with driver (schedule...

  • Customer Service Representative

    4 weeks ago

    Pickering, Canada Millennial Moving Staging The GTA Full time

    **Job overview** The Customer Services Representative is responsible for supporting, coordinating and assisting Millennial Moving Inc & Staging the GTA with daily duties. **Responsibilities and Duties**: 1. Answering calls from clients and prospects in a professional manner 2. Arrange and coordinate address, time & location with driver (schedule...